Assistant Director of Financial Aid

Mass General Brigham; Boston (MA); Hybrid; USD 58,000 - 85,000; Full time

Job summary

Mass General Brigham is seeking an Assistant Director of Financial Aid to supervise day-to-day financial aid operations and support student recruitment, retention, and exceptional customer service.

You will advise families on eligibility, awarding, financing options, debt management, and financial planning within a BBAY framework, while helping train and develop staff and ensuring compliant, efficient service.

Qualifications

• Bachelor’s degree required; master’s preferred in related field; 3–5 years in financial aid or strong customer service.
• Proficiency in Datatel’s Colleague Financial Aid Module and Federal Direct systems; MS Office and data management skills.
• Excellent organizational, time management, verbal and written communication; ability to handle sensitive information with discretion.

Responsibilities

• Respond to financial aid inquiries via email, phone, and meetings with high-quality customer service.
• Independently perform file review, federal verification, and awarding; manage SAIG mailbox, private loans, state programs, scholarships.
• Create and disseminate timely communications about financial aid information for students (oral and written).
• Assist with reporting and analytics on institutional and federal loan activity and enrollment trends.
• Stay current on federal and institutional financial aid policies and participate in related events.

Skills

Administrative skills

Technical skills

Communication skills

Education

Bachelor’s Degree

Master’s degree preferred

Tools

Ellucian Datatel

Colleague Financial Aid Module

MS Office

Federal Direct systems

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Reporting to the Director of Financial Aid, the Assistant Director of Financial Aid has primary responsibility for the day-to-day management of financial aid activities and services for students. The Assistant Director of Financial Aid plays a key role in supporting Mass General Brigham University of Health Professions’ goals for student recruitment, retention, and exceptional customer service, this position provides comprehensive financial aid counseling and support to students and their families and assists with the administration, compliance, and operational effectiveness of the University’s financial aid programs. The Assistant Director advises students and families on financial aid eligibility, awarding, financing options, debt management, and financial planning in a BBAY (bi-annual) environment. The position serves as a knowledgeable resource for students, families, and internal and external partners, while providing expertise and operational support across core financial aid functions. Supports the training, onboarding, and professional development of other staff, contributing to consistent service delivery.

Qualifications

• Education Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? No Experience Financial Aid and/or strong customer service experience 3-5 years required Knowledge, Skills and Abilities - Excellent organizational, time management, verbal, and written communication skills, and strong interpersonal skills. - Excellent communication and interpersonal skills, with the ability to provide clear and supportive guidance to students. - Proficiency in financial aid systems, including Colleague Financial Aid Module and Federal Direct Systems. MS Office and data management systems. - Knowledge of federal financial aid procedures and regulations. - Ability to handle sensitive and confidential information with discretion.

Additional Job Details (if applicable)

• (25%%) Respond to financial aid inquiries via email, phone and meetings; provide exceptional customer service to inform prospective students, applicants, and enrolled students about the financial aid application process and their current statuses, clarifying/interpreting relevant federal aid policies and procedures that affect borrowing and loan refunds, and financial wellness for students.
• ( 60% %) Independently perform file review, federal verification, and federal and institutional awarding. Import/Export from Department of Education SAIG mailbox, manage private loan portfolio manage state programs, award and renew scholarships, review applications for short-term loans, and exercise sound professional judgment for special circumstance requests within the BBAY environment.
• (10%) Create, edit, and ensure timely, consistent communications of financial aid information (virtual and print). Develop student programming for new student enrollment and aid, paying the bill, and loan repayment information and other programming as needed
• (5%) Work with the Associate Director and Director to create statistical reports related to institutional and federal loan reporting; enrollment trends and scholarship management data
• (5%) Remain current regarding Institute and federal financial aid policies
• (3%) Present financial aid information and related topics at MGBU events such as admission sessions, new student open house, and orientation events.
• (2%) Perform other related duties within OES in support of Financial Aid, admission, student services and registration as necessary

EDUCATION AND EXPERIENCE QUALIFICATIONS

Bachelor’s Degree, masters preferred in a related Administrative, Business, Liberal Arts, or Social Sciences Discipline. Minimum 3-5 years experience in financial aid . Excellent organizational, time management, verbal and written communication skills and strong interpersonal skills are required. Knowledge of federal financial aid procedures and regulations, understanding of current issues in financial aid, as well as proficient use of Datatel’s Colleague Financial Aid Module and Federal Direct systems required.

SKILLS/ ABILITIES/ COMPETENCIES REQUIRED

• a) Administrative Skills- Excellent communication and interpersonal skills; customer-service oriented. Must also have the ability to handle multiple priorities and tasks in an environment that has constant interruptions. Must be detail oriented.
• b) Technical Skills- Skilled in using Ellucian’s Datatel System, including the ability to create reports by utilizing knowledge of system mapping and fields. Must also be skilled in using related software applications including MS Word and Excel. Must be able to read and comprehend federal regulations. Basic math skills required.
• c) Physical Capabilities – The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, and walk; use hands to finger, handle or feel objects, tools or controls; and talk. Specific vision abilities required by this job include close vision and the ability to adjust focus. Some infrequent travel is required in this position, primarily to attend industry conferences.

TRAINING/TIME REQUIRED TO LEARN JOB RESPONSIBILITIES Must attend industry-specific workshops and conferences to stay abreast of the latest federal guidelines governing financial aid and trends in higher education. Also reads industry information, particularly technical reference guides, as they are published.

Remote Type Hybrid Work Location 100 First Avenue

Scheduled Weekly Hours 40 Employee Type Regular Work Shift Day (United States of America)

Pay Range $58,136.00 - $84,656.00/Annual Grade 6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1700 The MGH Institute of Health Professions, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.