Hybrid Assistant Director, Financial Aid & Student Support

Massachusetts General Hospital; Boston (MA); Hybrid; USD 58,000 - 85,000; Full time

Job summary

Mass General Brigham is seeking an Assistant Director of Financial Aid to lead daily financial aid operations, delivering counseling and support to students and families. This role supports recruitment, retention, and stellar customer service within a BBAY environment.

The position requires a Bachelor’s degree (Master’s preferred) and 3–5 years of financial aid experience, with proficiency in federal aid procedures and Datatel/Colleague systems.

Qualifications

• Bachelor's Degree required; master's preferred.
• 3–5 years of experience in financial aid.
• Strong organizational and communication skills.
• Proficiency with Colleague Financial Aid Module and Federal Direct systems.
• Knowledge of federal financial aid procedures and regulations.
• Ability to handle confidential information with discretion.

Responsibilities

• Oversee day-to-day management of financial aid activities and services.
• Support student recruitment, retention, and customer service goals.
• Provide comprehensive financial aid counseling and support to students and families.
• Advise on eligibility, awarding, financing options, debt management, and planning.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Interpersonal skills

Customer service

Discretion

Education

Bachelor's Degree

Masters preferred

Tools

Colleague Financial Aid Module

Federal Direct systems

MS Office

Datatel Colleague

Job description

Mass General Brigham is seeking an Assistant Director of Financial Aid to lead daily financial aid operations, delivering counseling and support to students and families. This role supports recruitment, retention, and stellar customer service within a BBAY environment.

The position requires a Bachelor’s degree (Master’s preferred) and 3–5 years of financial aid experience, with proficiency in federal aid procedures and Datatel/Colleague systems.