Assistant Director of Banquets

Omni Hotels & Resorts; Boston (MA); On-site; USD 90,000 - 95,000; Full time

Job summary

Omni Boston Hotel at the Seaport is seeking an Assistant Director of Banquets to lead all banquet operations in accordance with hotel standards. You will implement a service and management philosophy guiding staff across events and ensure exceptional guest experiences.

The role requires overseeing daily banquet activities, maintaining cost controls, and coordinating with the Executive Chef to optimize food and beverage quality and service for high-profile events.

Qualifications

• Maintains service standards and complies with laws/regulations.
• Understands associate roles to cover duties when needed.
• Oversees daily banquet operations and event efficiency.
• Supervises setup, storage, and movement of banquet materials.
• Ensures health, safety, and sanitation standards; prepares for inspections.
• Maintains cleanliness of prep and storage areas.

Responsibilities

• Oversee all banquet functions and ensure high-quality room sets, service, and presentation.
• Establish steps of service for banquet operations and monitor staff compliance.
• Respond to guest complaints and take actions to regain satisfaction.
• Coordinate with Executive Chef daily.
• Forecast food and beverage quantities to optimize profitability.

Skills

Guest service

Team supervision

Food safety

Operations management

Budgeting

Forecasting

Executive Chef communication

Job description

Omni Boston Hotel at the Seaport

DON'T JUST FOLLOW TRENDS. SET THEM AT THE OMNI BOSTON HOTEL AT THE SEAPORT

We don't do cookie-cutter. At Omni, we look for individuals who bring fresh perspectives, bold ideas, and their authentic selves to the team every single day. You won't be asked to conform-you'll be encouraged to stand out.

While we celebrate individual artistry, however, we win as a team. Our shared mission depends on trust, collaboration, and a dedication to uplifting the entire Omni family.

Grab the reins and help design the future of the Seaport's most vibrant destination. For us, creativity isn't a department - it's a mindset. It's woven into everything we do and embodied by everyone who walks through our doors. Performance realities will always exist, but we view those constraints as a creative challenge to push past, never a limit.

The Omni Boston Hotel at the Seaport is a AAA Four Diamond destination located in the heart of the bustling Seaport District. The property boasts 1,054 beautifully appointed guest rooms (including 52 suites), seven unique dining experiences, a scenic rooftop pool, the luxury Breve Spa, and over 100,000 square feet of state-of-the-art event space.

Bring your passion to a team voted one of the "Best Places to Work" by the Boston Business Journal!

POSITION OVERVIEW:

The Assistant Director of Banquets Responsible for the management of all aspects of the banquet operation, in accordance with hotel standards. Will direct, implement, and maintain a service and management philosophy which serves as a guide to respective staff.

The Salary range for this position is $90,000 - $95,000 per year based on experience.

QUALIFICATIONS:

• Consistent maintenance and refinement of service standards. Ensures compliance with applicable laws and regulations.
• Understands associates positions well enough to perform duties in associate's absence. Understand local contract and adhere to it.
• Responsible for the day to day operation for all banquet functions, to include efficient and effective running of all events ensuring operating costs are minimized.
• Supervise the movement and/or storage of all necessary convention boxes, pallets, equipment from hotel receiving to designated event space based on guest preference.
• Ensure compliance with health, safety and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
• Responsible for the supervision, upkeep, safety and cleanliness in food preparation areas, refrigeration, storage areas, hallways, corridors and storerooms.
• Responsible to adhere to enforce all proper trash procedures.
• Maintain up to date knowledge of local and international market trends in order to create event space that is relevant, thereby maximizing sales opportunities.
• Work with Sales to assist in promotion of public events, in-house events, site visits, tasting, etc.
• Control requisitioning of food and beverage quantities by forecasting volume to achieve maximum profitability by avoiding over/under production.
• Manage day to day operation to consistently inspect all events to ensure that the correct standards are being maintained. Responsible for ensuring high-quality meeting room sets, service, food quality and presentation.
• Establish steps of service for banquet services and monitor associates to ensure compliance.
• Ensure positive guest service and respond to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
• Communicates daily with Executive Chef