Assistant Director of Banquets

Fairmont Copley Plaza Boston; Boston (MA); On-site; USD 90,176 - 93,783; Full time

Job summary

The Fairmont Copley Plaza Boston seeks an Assistant Director, Banquets to lead the Events department, ensuring exceptional service and operational excellence for memorable events. The role requires strong leadership, organizational skills, and the ability to effectively manage team dynamics while meeting guest expectations.

Responsibilities include overseeing banquet operations, maintaining financial accuracy, and addressing guest concerns proactively. Ideal candidates will have previous leadership experience in food and beverage and a strong knowledge of Banquet operations.

Qualifications

• Previous leadership experience in food and beverage/banquets required.
• Strong knowledge of Banquet operations.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Direct and manage all activities related to the Events department.
• Ensure financial reporting is maintained and accurate.
• Respond to guest concerns promptly and professionally.

Skills

Leadership experience in food and beverage

Communication skills

Organizational skills

Interpersonal skills

Problem-solving abilities

Tools

Microsoft Windows

Job description

Job Description

Engaging service, delicious cuisine and distinctive surroundings make every special event at The Fairmont Copley Plaza a truly memorable affair. As Assistant Director, Banquets, you will provide vision and leadership that fosters an engaged team and ensures quality, efficiency and superior service at each group function.

Job Summary

Reporting to the Assistant Director of Food & Beverage, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Direct and manage all activity related to the Events department, ensuring all service standards are followed
• Ensure all functions maintain a first class and positive visual impact; including ambiance, décor and service delivery
• Coach and train the Banquets leadership team in all aspects of the department
• Build strong inter-departmental relationships with the Culinary leadership team
• Provide support and mentorship to Food & Beverage leaders in Stewarding and In Room Dining
• Follow the annual budget and administer it in a fiscally responsible manner
• Ensure all financial reporting is maintained and accurate billing for each banquet meeting is recorded
• Respond to guest concerns and react quickly and professionally
• Assume responsibility for all event facilities, including cleanliness, repair and maintenance, reporting any deficiencies as required
• Attend pre-conference meetings with clients to confirm all relevant details are communicated
• Balance operational, administrative and Colleague needs
• Conduct regularly scheduled departmental meetings
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned
• Compensation: USD 90,176 - USD 93,783 - yearly plus bonus

Qualifications

• Previous leadership experience in food and beverage /banquets required
• Previous luxury hotel experience is preferred
• Strong knowledge of Banquet operations
• Computer literate in Microsoft Window applications required
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Previous experience in a union environment an asset