Managing Director

Omni Hotels & Resorts; Boston (MA); On-site; USD 150,000 - 230,000; Full time

Job summary

Omni Boston Hotel at the Seaport is seeking a Managing Director to lead all hotel operations, guest and associate satisfaction, HR, and financial performance. You will set strategic direction, drive revenue growth, and ensure execution of brand service programs while building relationships with key customers and community partners.

The role requires a proven track record as a luxury hotel GM and strong leadership, communication, and P&L management skills to deliver exceptional results in a

Qualifications

• Minimum 5 years as General Manager in a four-diamond hotel.
• Experience in luxury hotel and large-scale convention hotel.
• Union experience and asset management oversight preferred.
• 10+ years of P&L responsibilities.

Responsibilities

• Deliver on the hotel’s financial goals while upholding luxury positioning and brand values.
• Lead and develop a high-performing leadership team across hotel operations.
• Oversee guest and associate satisfaction, HR, and revenue generation; build relationships with key customers and influencers.

Skills

Leadership

Communication

Team motivation

P&L management

Job description

Omni Boston Hotel at the Seaport

DON'T JUST FOLLOW TRENDS. SET THEM AT THE OMNI BOSTON HOTEL AT THE SEAPORT

We don't do cookie-cutter. At Omni, we look for individuals who bring fresh perspectives, bold ideas, and their authentic selves to the team every single day. You won't be asked to conform-you'll be encouraged to stand out.

While we celebrate individual artistry, however, we win as a team. Our shared mission depends on trust, collaboration, and a dedication to uplifting the entire Omni family.

Grab the reins and help design the future of the Seaport's most vibrant destination. For us, creativity isn't a department - it's a mindset. It's woven into everything we do and embodied by everyone who walks through our doors. Performance realities will always exist, but we view those constraints as a creative challenge to push past, never a limit.

The Omni Boston Hotel at the Seaport is a AAA Four Diamond destination located in the heart of the bustling Seaport District. The property boasts 1,054 beautifully appointed guest rooms (including 52 suites), seven unique dining experiences, a scenic rooftop pool, the luxury Breve Spa, and over 100,000 square feet of state-of-the-art event space.

Bring your passion to a team voted one of the "Best Places to Work" by the Boston Business Journal!

The Managing Director functions as the primary strategic business leader of the hotel.

As leader of the hotel, this position is responsible for all aspects of the operation, including guest and associate satisfaction, human resources, financial performance, sales, and revenue generation, and delivering a return on investment to ownership. The Managing Director leads a team in the development and implementation of hotel-wide strategies and ensures implementation of brand service programs and initiatives with the objective of meeting and/or exceeding guest expectations. In addition, the Managing Director builds and maintains relationships with key customers, civic and community leaders and influencers through personal engagement.

Key Responsibilities

Commercial

• To deliver on the financial goals of the hotel, ensuring consistent alignment with the Omni Boston at the Seaport luxury positioning and brand values
• Develops deployment strategies to market hotel to continue to grow market share
• Communicates a clear and consistent message regarding hotel goals to produce desired results
• Reviews the STR report, competitive shopping reports and other resources to maintain a strong understanding of the hotel's market position and performance
• Ensures sales and revenue engines are leveraged to drive the total revenue strategy, across all revenue streams, and RevPAR improvement year over year
• Reviews sales goals and strategies to ensure alignment with positioning and pricing
• Provides strategic direction and direct support to ensure the success of the group sales team
• Ensures accurate revenue, expense and labor forecasts and execution
• Participates in loyalty program member relations to facilitate acquisition and retention

People

• Creates a cohesive leadership team and positive business environment that consistently delivers results
• Sets goals and expectations for direct reports
• Inspires and motivates team to achieve operational excellence
• Identifies leadership and fosters career development
• Utilizes an "open door" policy
• Creates appropriate development plans based on individual strengths, development needs, career aspirations and abilities
• Conducts annual performance appraisals with direct reports according to Standard Operating Procedures
• Fosters associate engagement to providing excellent service
• Holds staff accountable for successful performance in a positive manner

Hotel

• Proven leader within luxury hotel brands, with a passion for service excellence and eye to detail
• Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications, problem resolution and guest satisfaction
• Participates directly in risk management issues and prevention, including legal and workers compensation
• Ensures capital expenditure funds are budgeted and deployed effectively and within program guidelines
• Works collaboratively with state and regional tourism entities to build and nurture strong relationships to aid the business objectives of the hotel

Qualifications

• 5 years minimum experience as a General Manager in a four-diamond hotel required
• Previous luxury hotel experience preferred
• Previous experience in a large-scale convention hotel environment
• Strongly preferred to have union experience
• Preferred to have experience with asset management oversight
• Strong leadership skills
• Excellent communications skills
• Able to motivate team to provide best-in-class customer service
• 10+ years of P&L responsibilities

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.