Assistant Director of Admissions Services

Berklee College of Music; Boston (MA); On-site; USD 56,000 - 75,000; Full time

Benefits offered by this job

Health and dental coverage

403(b) retirement match

Tuition assistance

Paid time off

Winter break

Job summary

Berklee College of Music in Boston seeks an Assistant Director of Admissions Services to be the primary contact for prospective students across Berklee’s campuses. You will guide applicants through the application, audition participation, and matriculation, delivering high-quality support via phone, email, and virtual channels.

Under supervision, you will resolve inquiries, counsel applicants on steps and milestones, and collaborate with One Stop Student Services to ensure smooth onboarding

Qualifications

• Bachelor’s degree preferred (music-related concentration).
• Up to 3 years of high-quality customer service, admissions, or sales experience.
• Familiarity with modern music styles and industry structures.
• Experience with Salesforce or other CRM platforms; Colleague and PowerCampus knowledge.
• Strong communication, time management, and teamwork.

Responsibilities

• Serve as main contact for prospective students across Berklee’s campuses.
• Counsel applicants through application steps and enrollment milestones.
• Support outreach campaigns via phone, email, and Slack.
• Collaborate with One Stop Student Services and Student Success Advising to resolve issues.
• Maintain data integrity in Salesforce, Colleague, and PowerCampus.
• Assist in coordinating auditions, recruitment events, and Open Houses.

Skills

Customer service

Admissions

Communication

Teamwork

Education

Bachelor’s degree

Tools

Salesforce

Colleague

PowerCampus

Job description

Job Description: Under the direct supervision of the Associate Director of Admissions Services, the Assistant Director of Admissions Services serves as the primary point of contact for Berklee’s prospective students and applicants across all physical campuses (Berklee College of Music, Boston Conservatory, and Berklee NYC). Delivering world-class support via phone, email, and virtual channels, this role guides candidates through application completion, audition participation, and matriculation. At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

• Inquiry Resolution & Applicant Support: Multi-Campus Frontline Liaison: Serve as the main point of contact for prospective students and families across Berklee College of Music, Boston Conservatory, and Berklee NYC.
• Application & Enrollment Guidance: Counsel applicants through required application steps and matriculation milestones, including bill payments and immunizations.
• Outreach Campaigns: Participate in targeted outbound call campaigns and maintain high responsiveness across phone, email, and internal Slack communications.
• Cross-Departmental Collaboration: Partner with One Stop Student Services and Student Success Advising to ensure seamless issue resolution for incoming students.
• Admissions Operations & Event Support: Systems & Data Integrity: Utilize Salesforce, Colleague, and PowerCampus to track applicant statuses, maintain database accuracy, and meet response standards.
• Audition & Recruitment Events: Participate in on-campus and virtual Audition and Interview (A&I) events, Open Houses, and regional outreach initiatives.
• Team Operations: Assist in supervising student employees and contribute to departmental project responsibilities.

What You'll Bring

• Education & Experience: Bachelor’s degree preferred (music-related concentration preferred). Up to 3 years of high-quality customer service, admissions, or sales experience.
• Industry Knowledge: Familiarity with modern music styles, leading figures, music technology, and industry structures; background in performance, production, or business preferred.
• Technical Proficiency: Experience with Salesforce or other CRM platforms preferred; working knowledge of Colleague and PowerCampus systems.
• Core Attributes: Exceptional communication skills, disciplined time management, a goal-oriented mindset, and a collaborative team approach.
• Schedule Flexibility: Ability to work occasional evenings and weekends during peak admissions initiatives and major recruitment events.

Why Choose Berklee

• Artistic Core: Welcome and inspire emerging talent entering premier programs in music, theater, and performing arts.
• Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.
• Total Rewards: Outstanding health and dental coverage, an institutional 403(b) retirement match, tuition assistance, generous PTO, and a paid winter break.
• Hiring Range: $56,000 to $75,000; salary dependent on experience and education.
• Please visit the Total Rewards page to learn more about our benefits.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee: We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [e-mail] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type

Staff

As the premier destination for the study of contemporary music and the performing arts, Berklee stands as the culmination of two pioneering institutions—Boston Conservatory and Berklee College of Music—each recognized for its global reach and cultural impact. Berklee is a place where artists come together to innovate, and where artistic and cultural diversity is embraced and celebrated. We strive to reflect these values in our inclusive hiring practices, creating a welcoming and equitable process that embraces diverse perspectives and fosters equity and opportunity for all. Guided by our fundamental values, our unified mission and vision define Berklee’s core purpose and help us envision the positive influence we can have on each other, our students, our communities, and the broader world. Berklee is proud to offer a comprehensive benefits program to help our employees achieve their personal, professional, and financial goals. Learn more.