Temporary Admissions Services Representative

Berklee College of Music; Boston (MA); On-site; USD 28,000 - 30,000; Part time

Job summary

Berklee College of Music is seeking an Admissions Services Representative to serve as the frontline for Admissions inquiries via phone and email. Under supervision, you will handle high volumes, guide applicants through the process, and assist with material submissions.

The role supports recruitment efforts and contributes to a compliant, student-centered experience. This temporary/fixed-term position requires knowledge of Berklee’s policies and deadlines and the ability to work well in a close

Qualifications

• Organizational skills to multitask with accuracy
• Clear, professional communication, especially on calls and emails
• Understanding Berklee admissions policies, deadlines and processes

Responsibilities

• Answer high-volume admissions calls and emails
• Explain application processes and required materials
• Support recruitment efforts with outgoing calls as needed

Skills

Organizational Skills

Communication Skills

Policy knowledge

Job description

Job Description

Under the direct supervision of the Associate Director of Admissions Services, the Admissions Services Representative is part of a team responsible for representing the front line for Admissions communications via email and phone calls. The Admissions Services Representative will typically answer a high-volume number of calls and emails throughout the day. These calls and emails range from general inquiries about Berklee, to detailed questions about the application process, including how/where to submit application materials. Some outgoing calls to applicants will be required to support the college’s recruitment efforts. A strong understanding of Admissions policies, deadlines and procedures is required, in addition to knowledge about Berklee’s academic offerings.

Capabilities required include

• Organizational Skills - ability to complete multiple tasks while maintaining quality and attention to detail
• Communication Skills - Ability to communicate in a clear and professional manner; ability to work well with others in a close working environment and assist faculty/staff with material requests. Excellent phone demeanor.
• Understanding of the college’s policies, deadlines and related Admissions information.

Pay Rate

$20/hour

Employee Type

Temporary (Fixed Term)

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law. As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [e-mail] or call 617-747-2375. *Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Benefits Program

Berklee is proud to offer a comprehensive benefits program to help our employees achieve their personal, professional, and financial goals. Learn more.

As the premier destination for the study of contemporary music and the performing arts, Berklee stands as the culmination of two pioneering institutions—Boston Conservatory and Berklee College of Music—each recognized for its global reach and cultural impact. Berklee is a place where artists come together to innovate, and where artistic and cultural diversity is embraced and celebrated. We strive to reflect these values in our inclusive hiring practices, creating a welcoming and equitable process that embraces diverse perspectives and fosters equity and opportunity for all. Guided by our fundamental values, our unified mission and vision define Berklee’s core purpose and help us envision the positive influence we can have on each other, our students, our communities, and the broader world.