Assistant Director of Admissions Services

Socket.dev; Boston (MA); On-site; USD 56,000 - 75,000; Full time

Job summary

Berklee College of Music in Boston seeks an Assistant Director of Admissions Services to lead cross-campus applicant support across Berklee College of Music, Boston Conservatory, and Berklee NYC. You’ll guide candidates through applications, auditions, and matriculation with high-touch service.

You’ll collaborate with One Stop Student Services and Student Success Advising, manage data in Salesforce, Colleague, and PowerCampus, and supervise student staff during peak recruitment events.

Qualifications

• Bachelor’s degree preferred with music-related concentration.
• Up to 3 years of high-quality customer service, admissions, or sales experience.
• Familiarity with CRM platforms and university systems.

Responsibilities

• Serve as primary contact for prospective students across multiple campuses.
• Counsel applicants through application steps, auditions, and matriculation.
• Support outreach campaigns and ensure timely responses across channels.
• Collaborate with One Stop Student Services and Student Success Advising.

Skills

Customer service

Communication

Time management

Collaboration

Education

Bachelor’s degree

Tools

Salesforce

Colleague

PowerCampus

Job description

Job Description:

Under the direct supervision of the Associate Director of Admissions Services, the Assistant Director of Admissions Services serves as the primary point of contact for Berklee’s prospective students and applicants across all physical campuses (Berklee College of Music, Boston Conservatory, and Berklee NYC). Delivering world-class support via phone, email, and virtual channels, this role guides candidates through application completion, audition participation, and matriculation. At Berklee, your work directly supports the next generation of creative leaders.

Key Responsibilities

Inquiry Resolution & Applicant Support:

• Multi-Campus Frontline Liaison: Serve as the main point of contact for prospective students and families across Berklee College of Music, Boston Conservatory, and Berklee NYC.
• Application & Enrollment Guidance: Counsel applicants through required application steps and matriculation milestones, including bill payments and immunizations.
• Outreach Campaigns: Participate in targeted outbound call campaigns and maintain high responsiveness across phone, email, and internal Slack communications.
• Cross-Departmental Collaboration: Partner with One Stop Student Services and Student Success Advising to ensure seamless issue resolution for incoming students.

Admissions Operations & Event Support:

• Systems & Data Integrity: Utilize Salesforce, Colleague, and PowerCampus to track applicant statuses, maintain database accuracy, and meet response standards.
• Audition & Recruitment Events: Participate in on-campus and virtual Audition and Interview (A&I) events, Open Houses, and regional outreach initiatives.
• Team Operations: Assist in supervising student employees and contribute to departmental project responsibilities.

What You'll Bring

• Education & Experience: Bachelor’s degree preferred (music-related concentration preferred). Up to 3 years of high-quality customer service, admissions, or sales experience.
• Industry Knowledge: Familiarity with modern music styles, leading figures, music technology, and industry structures; background in performance, production, or business preferred.
• Technical Proficiency: Experience with Salesforce or other CRM platforms preferred; working knowledge of Colleague and PowerCampus systems.
• Core Attributes: Exceptional communication skills, disciplined time management, a goal-oriented mindset, and a collaborative team approach.
• Schedule Flexibility: Ability to work occasional evenings and weekends during peak admissions initiatives and major recruitment events.

Why Choose Berklee?

• Artistic Core: Welcome and inspire emerging talent entering premier programs in music, theater, and performing arts.
• Cultural Access: Enjoy nightly, unrivaled access to world-class music, theater, and dance performances across our campus venues.
• Total Rewards: Outstanding health and dental coverage, an institutional 403(b) retirement match, tuition assistance, generous PTO, and a paid winter break.

Hiring Range: $56,000 to $75,000; salary dependent on experience and education.

Please visit the Total Rewards page to learn more about our benefits.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [e-mail] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Staff