Assistant Director IT Client Services

Insight Global; Fort Myers (FL); On-site; USD 89,544 - 104,697; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Tuition assistance

Job summary

Join a forward-thinking company as an Assistant Director of IT Client Services, where you'll lead operational efforts in managing key IT subdivisions. This role is ideal for someone with a strong leadership background and a passion for enhancing user experiences through effective IT solutions. You'll oversee the University Help Desk, End User Services, and AV events, ensuring accountability and excellence in service delivery. With a contract duration of three months, this position offers an exciting opportunity to make a significant impact in the higher education sector while working onsite in beautiful Fort Myers, FL. If you're ready to take your career to the next level, this role is for you.

Qualifications

• 5+ years of leadership experience in IT or helpdesk environments.
• Bachelor's degree in a relevant field is required.

Responsibilities

• Provide operational leadership for IT Client Services subdivisions.
• Manage the University Help Desk and End User Services.

Skills

Leadership Experience

Accountability

Change Management

Helpdesk Field Services

Education

Bachelor’s degree in Computer Information Systems

Bachelor’s degree in Computer Science

Related field education

Job description

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$65.00/hr - $76.00/hr

Location: 5 days a week onsite in Fort Myers, FL

Duration: 3 month contract with extensions

MUST HAVES:

• Bachelor’s degree from an accredited institution in Computer Information Systems, Computer Science, or a related field.
• Deliver software/hardware and ensure people are held accountable and responsible for execution.
• Experience in leadership or supervisory role - well-experienced leadership 5 years minimum (helpdesk field services, ticketing systems, escalation, change management).
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

JOB DESCRIPTION:

The Assistant Director, IT Client Services provides operational leadership in the management of the IT Client Services subdivisions which includes the University Help Desk, End User Services, AV Events and AV Classroom and Design.

Seniority level

Mid-Senior level

Employment type

Contract

Job function

Management

Industries

Higher Education

Referrals increase your chances of interviewing at Insight Global by 2x.

Benefits:

• Medical insurance
• Vision insurance
• 401(k)
• Tuition assistance