Assistant Director, Insurance Operations — Telework Eligible

Veterans Benefits Administration; Philadelphia (Philadelphia County); Hybrid; USD 163,000 - 197,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Veterans Benefits Administration in Philadelphia, PA seeks an Assistant Director, Insurance Operations to manage the Insurance Claims and Policyholders Services Divisions. Focus is on operational leadership, customer service processes, and program direction for nationwide benefits.

The role requires senior agency leadership with responsibility for staffing, budgeting, and implementing program changes while ensuring compliance with federal statutes and policy requirements.

Qualifications

• There is no educational substitution for a GS-15.

Responsibilities

• Oversees daily operations of Insurance Claims Division and Policyholder Service Division using delegated authority.
• Provides guidance on claims authorizations and benefits information.
• Evaluates program effectiveness and conducts studies impacting the program and participants.
• Keeps leadership informed of changes and responds to inquiries from Congress and others.

Job description

Veterans Benefits Administration in Philadelphia, PA seeks an Assistant Director, Insurance Operations to manage the Insurance Claims and Policyholders Services Divisions. Focus is on operational leadership, customer service processes, and program direction for nationwide benefits.

The role requires senior agency leadership with responsibility for staffing, budgeting, and implementing program changes while ensuring compliance with federal statutes and policy requirements.