Veterans Benefits Insurance Specialist

Veterans Benefits Administration; Philadelphia (Philadelphia County); On-site; USD 55,000 - 85,000; Full time

Job summary

Veterans Benefits Administration, within the Department of Veterans Affairs, seeks an Insurance Specialist to support the Policy Maintenance Center in the Insurance Service. The role requires applying established laws and policies, reviewing information, and providing customer service to Veterans and stakeholders.

Time-in-grade rules apply for current Federal employees, with promotion considerations tied to GS levels.

Qualifications

• Specialized experience applying laws, regulations, policies, procedures, and guidelines to VA Insurance work.
• Ability to review records, identify issues and take appropriate actions.
• Experience providing customer service and responding to routine inquiries.
• Knowledge of VA Insurance program operations and coordination with other agencies.

Skills

Customer service

Written and verbal communication

Judgment and problem solving

Regulatory knowledge

Education

Graduate-level education

Master's degree or higher

LL.B./J.D. (related)

Job description

Veterans Benefits Administration, within the Department of Veterans Affairs, seeks an Insurance Specialist to support the Policy Maintenance Center in the Insurance Service. The role requires applying established laws and policies, reviewing information, and providing customer service to Veterans and stakeholders.

Time-in-grade rules apply for current Federal employees, with promotion considerations tied to GS levels.