Supervisory Insurance Specialist

Veterans Benefits Administration; Philadelphia (Philadelphia County); Hybrid; USD 163,000 - 197,000; Full time

Benefits offered by this job

Telework eligible

Job summary

Veterans Benefits Administration in Philadelphia, PA seeks an Assistant Director, Insurance Operations to manage the Insurance Claims and Policyholders Services Divisions. Focus is on operational leadership, customer service processes, and program direction for nationwide benefits.

The role requires senior agency leadership with responsibility for staffing, budgeting, and implementing program changes while ensuring compliance with federal statutes and policy requirements.

Qualifications

• There is no educational substitution for a GS-15.

Responsibilities

• Oversees daily operations of Insurance Claims Division and Policyholder Service Division using delegated authority.
• Provides guidance on claims authorizations and benefits information.
• Evaluates program effectiveness and conducts studies impacting the program and participants.
• Keeps leadership informed of changes and responds to inquiries from Congress and others.

Job description

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs

This position serves as the Assistant Director, Insurance Operations, and has responsibility for the administration and management of the Insurance Claims Division and the Policyholders Services Division, within the Philadelphia Insurance Center.

Key Responsibilities

Oversees the daily operations of the Insurance Claims Division and the Policyholder Service Division using delegated authority to make decisions impacting those operations and eligibility for benefits. Applies complex facts and conflicting documentation to a wide array of procedures as well as to both national and state statutes, and case law.

Provides direction and knowledge of customer service principles in order to administer a nationwide toll-free telephone customer service center. Provides technical guidance and direction in claims authorizations, benefits information, and other activities related to program benefits. Provides technical guidance which covers a wide range of benefit program activities. Participates in the research and evaluation of new technologies for the nationwide programs.

Analyzes and evaluates the effectiveness of programs or operations in meeting established goals and objectives. Conducts studies, surveys, research and analysis concerning operations which may have a major impact on the program and its participants.

Responsible for keeping the Director, Deputy Director and other Assistant Director's of the Insurance Service informed of changes in the Insurance Claims and Policyholders Service Division and how those changes affect the rest of the benefit program and other programs administered by VA. Responsible for providing timely responses to Congressional, White House and other special inquiries concerning Benefits along with the maintenance of records systems.

Responsible for personnel actions such as filling vacancies, evaluating and reviewing employee performance, and taking disciplinary actions. Forecasting of workload by subunit and function in order to plan, budget and provide for adequate staff, space, equipment and training in light of budgetary constraints and rapid technological changes is required.

Requirements & Education

There is no educational substitution for a GS-15.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $163023 – $197200/yr.

Is this position remote or telework eligible?

This position is eligible for telework.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-27.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.