Insurance Specialist

Veterans Benefits Administration; United States; Remote; USD 43,000 - 56,000; Full time

Benefits offered by this job

Remote work

Compressed/Flexible schedule

Job summary

Veterans Benefits Administration in the United States is seeking a remote Insurance Specialist to handle inquiries about VA life insurance programs and perform policy servicing tasks. The role requires interpreting regulations, advising on option values, and processing premium and refund actions from a home office.

The position lists responsibilities such as auditing policies and communicating with claimants, attorneys, and third parties, with a clear focus on accurate servicing of SGLI/VGLI and

Qualifications

• A transcript must be submitted with your application.
• Foreign education requires a Certificate of Foreign Equivalency to receive credit.
• Official transcripts or equivalent documentation may be required before the start date.
• This position is open under the Fed Transition hiring path.

Responsibilities

• Fields telephone calls pertaining to a wide range of issues related to VA life insurance programs.
• Researches and interprets regulations governing life insurance policies to respond to inquiries from policyholders.
• Counsels callers on topics including dividends, premiums, underwriting issues, matured endowments, cash surrenders, loans and tax matters.
• Advises policyholders on conversions, changes of plan, cash surrender values and dividend options; computes reserves and determines effective dates.
• Responds to inquiries related to SGLI/VGLI VA Life programs and handles servicing actions including postings of premiums, loans, dividends, and refunds.
• Performs post entitlement actions and prepares copies of beneficiary designations and related correspondence.
• Conducts extensive audits of individual policies.

Job description

• Hiring Agency: Veterans Benefits Administration
• Department: Department of Veterans Affairs
• Location: Anywhere in the U.S. (remote job)

This announcement is being limited to the first 100 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time (EST) or on the day when the number of applications reaches 100 at 11:59 p.m. (EST), whichever comes first.

Key Responsibilities

Specific duties include: Fields telephone calls pertaining to a wide range of issues. On occasion, these matters involve other Veterans Affairs (VA) and Federal benefits. Researches and interprets regulations governing life insurance policies in order to reply to inquiries from policyholders on the VA administered insurance programs.

Responds to inquiries varying in complexity and counsels' callers on topics including but not limited to, dividends, premiums, non-medical and medical underwriting issues, matured endowments, cash surrenders, loans, death claim processing and tax issues relating to the insurance programs.

Advises policyholders and beneficiaries in estimated and comparing benefits of the various options that are available relating to conversions, changes of plan, matured endowment, cash surrenders, death award payments and dividend options, etc. Computes reserves, difference in reserve, surrender and loan values, and determines effective date of changes. Prepares detailed statement of account and conducts extensive audits of individual policies.

Responds to inquiries in relation to Servicemembers and Veterans Group Life Insurance (SGLI/VGLI) VA Life programs, which are supervised by the Department of Veterans Affairs. Takes all servicing and maintenance actions in responding to requests or inquiries from policyholders or their authorized representatives, including posting premiums, loan and dividend payments and refunds.

Performs post entitlement actions, including release of Treasury Form 712 and release of correspondence to claimants, Veterans Service Officers, and attorneys and third parties concerning general inquiries about payment of the proceeds. Processes beneficiary designations requests, release copies of beneficiary designations on file and provide copy of the policy.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. The grade progression for this position is GS-7/9.

Work Schedule: Full time, Monday through Friday Compressed/Flexible: Available (6:00am - 6:00pm) Virtual: This is a remote position Position Description/PD#: Insurance Specialist; PD03735A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not Required

Requirements & Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.

If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://www.ed.gov/about/initiatives/international-affairs/recognition-of-foreign-qualifications. You may submit unofficial transcripts when applying.

However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Which agency is hiring for this position?

This position is with Veterans Benefits Administration, Department of Veterans Affairs.

What is the salary for this position?

The posted pay range is $43106 – $56039/yr.

Is this position remote or telework eligible?

Yes, this position is fully remote.

What security clearance is required?

This position requires a Other security clearance.

What is the application deadline?

Applications close on 2026-10-29.

How many openings are available?

There are 2 openings for this position.

Who is eligible to apply?

This position is open under the 'Fed Transition' hiring path.

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Source: USAJOBS.gov — U.S. Federal Government · Retrieved 2026-10-23 · Not affiliated with or endorsed by OPM or USAJOBS.gov