Assistant Director, Enrollment Technology

Emerson College; Boston (MA); On-site; USD 81,278,000 - 90,109,000; Full time

Job summary

Emerson College in Boston seeks an Assistant Director of Enrollment Technology to orchestrate the Slate CRM platform, optimize enrollment operations, and ensure data accuracy across departments. You will partner with Admissions, Financial Aid, and Marketing to implement scalable solutions and data‑driven decisions throughout the enrollment lifecycle.

The role emphasizes building robust queries, reports, dashboards, and training materials, with strong emphasis on documentation and continuous

Qualifications

• Bachelor’s degree in IT, CS, IS, or related field.
• 3–5 years of hands‑on Slate CRM experience at advanced user level.

Responsibilities

• Lead Slate CRM configuration, maintenance, and optimization for enrollment operations.
• Build and maintain queries, reports, dashboards, datasets, and forms.
• Develop and manage communications plans, portals, and event registrations.
• Train users and maintain system documentation; promote best practices.

Skills

Analytical thinking

Project management

Communication skills

Education

Bachelor's degree in information technology / computer science / information systems or related field

Tools

Slate CRM

Job description

Join our community and experience Emerson College! The Assistant Director of Enrollment Technology plays a critical role in supporting and advancing the institution’s enrollment systems, with a primary focus on optimizing and maintaining the Slate CRM platform. The Assistant Director partners closely with Admission, Financial Aid, and Marketing to enhance operational efficiency, improve user experience, and support data‑driven decision‑making throughout the enrollment lifecycle.

ESSENTIAL JOB DUTIES

Serves as a lead for Slate CRM, overseeing system configuration, maintenance, and ongoing optimization to support enrollment operations. Responsible for building and maintaining queries, reports, dashboards, and datasets, as well as developing and managing communication plans, applicant portals, forms, and event registration workflows. Configures and troubleshoots rules, imports, exports, and data integrations while ensuring overall system integrity through regular audits, testing, and thorough documentation. Plays a key role in training and documentation by developing training materials and leading onboarding sessions for new users. Promotes best practices and standardization across departments while maintaining clear, comprehensive, and accessible system documentation. In close collaboration with campus partners, the Assistant Director works with Admissions, Financial Aid, and Marketing teams to translate business needs into effective technical solutions within Slate CRM. Other duties as assigned.

QUALIFICATIONS

Qualifications are deemed required or preferred and represent what is needed to effectively perform job. Bachelor’s degree required in information technology, computer science, information systems, or a related field required 3-5 years of hands‑on experience with Slate CRM at an advanced user level required.

KNOWLEDGE, SKILLS, AND ABILITIES

Strong expertise in building queries, rules, forms, portals, and communications within the platform, as well as the ability to manage multiple projects and deadlines effectively. Strong analytical, problem‑solving, and organizational skills. High level of technical expertise and systems thinking. Strong attention to detail and a commitment to data accuracy. Effective communicator who can collaborate across functional teams while demonstrating initiative and a mindset focused on continuous improvement.

PHYSICAL ABILITIES

Activities commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Requires ability to lift and move objects that are light. Requires ability to move materials occasionally.

WORK ENVIRONMENT

Environmental or atmospheric conditions commonly associated with the performance of this job. Usual office conditions. Disclaimer: This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Certain job duties described herein may be subject to possible modification in accordance with applicable state and federal laws.

Compensation

Compensation: $28.25 - $34.70 hourly, commensurate with experience. Grade of Position: 23-07NE Employment Category: Regular . Scheduled Weekly Hours: 36.25.

In addition to a competitive salary, Emerson College is committed to the health and well‑being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week. Emerson Employment Categories influence work schedules, benefits eligibility, and time off policies. Benefits include outstanding health plans with limited out‑of‑pocket expenses, dental plans, generous time‑off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits, such as life and disability coverage and commuter offerings, are available. Please refer to our benefits website for a full list of benefits and eligibility requirements.

About Us Emerson College is the nation’s only four‑year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. It is located in the dynamic multi‑cultural city of Boston in close proximity to major arts institutions, performing art venues, and research centers. The college enrolls over 5,800 graduate and undergraduate students from more than 70 countries and all 50 states. Emerson College has campuses in Los Angeles and the Netherlands. At Emerson College, we seek individuals who bring innovation, creativity, and impact to our campuses to increase our depth, breadth, and diversity in our educational offerings. Emerson’s commitment to inclusive excellence is supported by a range of resources.

Commitment to Inclusion Emerson College believes the pathway to achieving inclusive excellence is fostering a campus climate where everyone can thrive. As a community of scholars and storytellers, we continually strive to cultivate a community that draws upon the widest possible pool of talent, characterized by the intentional inclusion of individuals from varied backgrounds, perspectives, beliefs, and values.

Annual Clery Report In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Emerson College has designated the Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator to respond to inquiries regarding the College's Policy Against Discrimination, Harassment & Sexual Violence. The Associate Vice President of Equity, Access & Equal Opportunity/ Title IX Coordinator is located in the Ansin Building, 180 Tremont Street, Boston, MA 02111, Suite 409, and may be reached by calling [phone] or by emailing [e-mail].