Assistant Director, Admissions Services — Student Experience

Socket.dev; Boston (MA); On-site; USD 56,000 - 75,000; Full time

Job summary

Berklee College of Music in Boston seeks an Assistant Director of Admissions Services to lead cross-campus applicant support across Berklee College of Music, Boston Conservatory, and Berklee NYC. You’ll guide candidates through applications, auditions, and matriculation with high-touch service.

You’ll collaborate with One Stop Student Services and Student Success Advising, manage data in Salesforce, Colleague, and PowerCampus, and supervise student staff during peak recruitment events.

Qualifications

• Bachelor’s degree preferred with music-related concentration.
• Up to 3 years of high-quality customer service, admissions, or sales experience.
• Familiarity with CRM platforms and university systems.

Responsibilities

• Serve as primary contact for prospective students across multiple campuses.
• Counsel applicants through application steps, auditions, and matriculation.
• Support outreach campaigns and ensure timely responses across channels.
• Collaborate with One Stop Student Services and Student Success Advising.

Skills

Customer service

Communication

Time management

Collaboration

Education

Bachelor’s degree

Tools

Salesforce

Colleague

PowerCampus

Job description

Berklee College of Music in Boston seeks an Assistant Director of Admissions Services to lead cross-campus applicant support across Berklee College of Music, Boston Conservatory, and Berklee NYC. You’ll guide candidates through applications, auditions, and matriculation with high-touch service.

You’ll collaborate with One Stop Student Services and Student Success Advising, manage data in Salesforce, Colleague, and PowerCampus, and supervise student staff during peak recruitment events.