Assistant Department Manager — Lead Training & Merchandising

Floor & Decor Holdings Inc.; Hampton (VA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Health, Dental, Vision, Life Insurance

Job summary

Floor & Decor Holdings Inc. is seeking a role focused on training and developing Product Sales Specialists while ensuring customers receive exceptional service and product information. The position emphasizes safety, merchandise knowledge, and effective store presentation.

Responsibilities include directing product staff, completing certification courses, managing stock, and assisting customers at checkout with friendly, accurate service.

Qualifications

• High School Diploma or GED and 1 year of customer service/sales experience or equivalent
• Excellent communication skills (verbal & written)
• Ability to multi-task in a fast-paced environment

Responsibilities

• Demonstrate company core values in daily actions.
• Drive and teach the basic P’s of retail: People, Position, Product, Presentation, Price, Promotion, Purchasing.
• Greet customers in a helpful, courteous manner and assist with product questions.
• Direct and assist with processing of merchandise to showroom floor and pricing checks.
• Provide customer service and operate the POS system for check-out, refunds, or exchanges.

Skills

Customer service

Verbal & written communication

Multi-tasking

POS system

Education

High School Diploma or GED

Tools

POS system

Job description

Floor & Decor Holdings Inc. is seeking a role focused on training and developing Product Sales Specialists while ensuring customers receive exceptional service and product information. The position emphasizes safety, merchandise knowledge, and effective store presentation.

Responsibilities include directing product staff, completing certification courses, managing stock, and assisting customers at checkout with friendly, accurate service.