Assistant Customer Service Manager - Hampton Village

Schnuck Markets, Inc.; United States; On-site; USD 42,000 - 55,000; Full time

Job summary

The Schnucks family is seeking an Assistant Customer Service Manager to help lead daily customer service operations in our store. You will assist the Customer Service Manager, supervise checkers and baggers, and ensure smooth checkout handling while maintaining friendly service.

Training is provided at the store level, and performance will be reviewed regularly. Responsibilities include scheduling staff, performing service-center duties such as lottery and cash drawer audits, and stepping in for

Qualifications

• Training provided at store level.
• Internal candidates preferred with six months' store tenure or one year for Store Support Center.

Responsibilities

• Provide friendly and courteous service to customers.
• Supervision of checkers and baggers to maximize efficiency of checkout process.
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including lottery, cash drawer audits, and store safe management.
• Take on duties of the Customer Service Manager when they are not on-site.
• Other duties may be assigned at the discretion of store management.
• Regular, reliable attendance is an essential function of the job.

Skills

Customer service

Scheduling

Supervision

Cash handling

Job description

Job Description

This is not an official description, but represents major responsibilities an Assistant Customer Service Manager can expect to perform.

You could expect the position of Assistant Customer Service Manager to include the following:

DUTIES:

• Provide friendly and courteous service to customers
• Regular, reliable attendance is an essential function of the job.
• All duties of checker and customer service person (see specific profiles)
• Take on the duties of the Customer Service Manager when they are not on-site.
• Supervision of checkers and baggers to maximize efficiency of checkout process
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including but not limited to lottery, cash drawer audits, and store safe management
• Other duties may be assigned at the discretion of store management

TRAINING

Training will be provided at store level.

PHYSICAL DEMANDS:

• Bending
• Stooping
• Must be able to lift up to 25 pounds
• Working on feet entire shift (4-8 hours)

Additional Requirements - Internal Candidates:

• Store/Facility Teammates: minimum of six months employment with Schnucks preferred.
• Store Support Center Teammates:minimum of one year employment with Schnucks preferred.
• Must be in good standing (not on a performance improvement plan or active discipline).
• If invited for an interview, must have manager approval based on performance.

Schnucks is an Equal Opportunity Employer.