Customer Service Manager - Sangamon

Schnucks; Springfield (IL); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

healthcare

dental

vision

retirement

life insurance

tuition reimbursement

paid time off

teammate discounts

Job summary

Schnucks is seeking a Customer Service Manager in Springfield, IL. The role focuses on delivering friendly, reliable customer service and supervising checkers and baggers to optimize checkout efficiency.

Training will be provided at store level, with duties including managing service center tasks and ensuring high customer satisfaction. Evening shifts may be required; the position emphasizes strong attendance and adherence to store policies.

Qualifications

• Experience in customer service required.
• Willing to supervise checkers and baggers.
• Excellent attendance and reliability.

Responsibilities

• Provide friendly and courteous service to customers.
• Regular, reliable attendance is an essential function of the job.
• All duties of checker and customer service person (see specific profiles)
• Ensure customer satisfaction.
• Supervision of checkers and baggers to maximize efficiency of checkout process
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including but not limited to utility payments, money grams, lottery, cash drawer audits, and store safe management
• Other duties may be assigned at the discretion of store management

Skills

Customer service

Leadership

Job description

Job Description

This is not an official description, but represents major responsibilities a Customer Service Manager can expect to perform. You could expect the position of Customer Service Manager to include the following:

DUTIES:

• Provide friendly and courteous service to customers
• Regular, reliable attendance is an essential function of the job.
• All duties of checker and customer service person (see specific profiles)
• Ensure customer satisfaction
• Supervision of checkers and baggers to maximize efficiency of checkout process
• Write schedule for baggers, checkers, U-scan and service center ensuring proper coverage during all business hours.
• Perform all service center duties including but not limited to utility payments, money grams, lottery, cash drawer audits, and store safe management
• Other duties may be assigned at the discretion of store management

TRAINING

Training will be provided at store level.

PHYSICAL DEMANDS:

Bending, Stooping. Must be able to lift up to 25 pounds. Working on feet entire shift (4-8 hours)

Additional Requirements – Internal Candidates:

Store/Facility Teammates: minimum of six months employment with Schnucks preferred. Store Support Center Teammates: minimum of one year employment with Schnucks preferred. Must be in good standing (not on a performance improvement plan or active discipline). If invited for an interview, must have manager approval based on performance.

Schnucks is an Equal Opportunity Employer.

Compensation Pay Range: $22.05 - $22.05

Benefits

• healthcare
• dental
• vision
• retirement
• life insurance
• tuition reimbursement
• paid time off
• teammate discounts

Certain eligibility requirements must be satisfied and offerings may differ based upon length of service, area and/or position.

From the exciting, fast-paced store environment to manufacturing and production facilities, Schnucks offers career opportunities for talented teammates who want to work for a friendly, family-oriented company. It's easy to see why you should work for Schnucks: Friendly, Fast-Paced Environment Teammate Discount after Qualifying Period Chance To Advance. Schnucks has a strong tradition of promoting from within. Many teammates who started working with us have grown with us, as their part-time jobs became long-term careers. Schnucks is successful because we value our teammates as much as our customers. Schnucks is one of the top 100 privately owned companies and one of the top 10 privately owned supermarket chains nationwide.