Assistant Concierge Lead – Luxury NYC Guest Experiences

Four Seasons Hotels Limited; New York (NY); On-site; USD 59,000 - 65,000; Full time

Benefits offered by this job

Employee discounts at Four Seasons

Complimentary dry cleaning for staff

Complimentary employee meals

Job summary

Four Seasons Hotels Limited in New York is seeking a Concierge professional to assist the Director of Concierge/Guest Experience and lead the day-to-day operations of the Concierge department, ensuring exceptional service and personalized guest experiences.

You will oversee administration, training, and team development, leveraging your extensive knowledge of NY restaurants, attractions, and services to deliver outstanding stays for guests.

Qualifications

• Previous experience in a luxury Concierge, Front Office, or Guest Experience role.
• Strong knowledge of New York's restaurants, attractions, events, and local services.
• A passion for delivering personalized and memorable guest experiences.
• Proven leadership, coaching, and team development skills.
• Excellent communication, organization, and problem-solving abilities.
• Experience building relationships with VIP, Elite, and repeat guests.
• Strong attention to detail and the ability to thrive in a fast-paced environment.
• A commitment to upholding the highest standards of hospitality and professionalism.

Responsibilities

• Maintain up-to-date knowledge of local attractions, restaurants, shopping, cultural events, entertainment, transportation, and essential services.
• Serve as a destination expert, providing personalized recommendations and exceptional concierge services.
• Lead and mentor the Concierge team, fostering continuous learning and local market expertise.
• Ensure guest profiles are accurate and leveraged to personalize stays.
• Support scheduling, training, performance coaching, and day-to-day Concierge operations.
• Collaborate with Front Office and other hotel departments to ensure seamless guest experiences.
• Build and maintain relationships with local vendors and service providers.
• Support budgeting goals and operational performance objectives.
• Participate in and facilitate training programs to support team development and service excellence.

Skills

Luxury hospitality experience

Excellent communication

Leadership

Knowledge of NY attractions

Tools

Opera PMS

HotSOS

Golden

Key

Job description

Four Seasons Hotels Limited in New York is seeking a Concierge professional to assist the Director of Concierge/Guest Experience and lead the day-to-day operations of the Concierge department, ensuring exceptional service and personalized guest experiences.

You will oversee administration, training, and team development, leveraging your extensive knowledge of NY restaurants, attractions, and services to deliver outstanding stays for guests.