Assistant Community Manager: Operations & Resident Services

FirstService Residential; Washington (District of Columbia); On-site; USD 45,000 - 47,000; Full time

Benefits offered by this job

Medical plans

Dental

Vision

401k with match

Paid holidays

Time off

Job summary

FirstService Residential is seeking an Assistant Community Manager to support management in community association operations and deliver exceptional service to owners, residents, clients and vendors.

The role requires strong organizational, communication and computer skills, with experience in customer service and basic budgeting. The position offers full-time hours, benefits, and opportunities to participate in Board-related activities.

Qualifications

• College degree or equivalent work experience required.
• Minimum of 2 years’ experience in a customer service environment.
• Strong organizational skills.
• Strong written and verbal communication skills.
• Excellent computer skills including email, Word, Excel and PowerPoint.
• Knowledge of basic accounting/budgeting procedures.

Responsibilities

• Provide exceptional customer service to clients and vendors at all times.
• Respond to inquiries and provide resolution to questions or concerns in timely fashion.
• Assist with the daily general financial management and recordkeeping.
• Assist with bid process.
• Conduct regular inspections of site, where needed.
• Maintain all records in Connect including work orders, resident information, Association documents, community information.
• Attend Board meetings as needed and assist with preparation of agendas and reports.

Skills

Customer service

Organizational skills

Written communication

Verbal communication

Microsoft Office

Budgeting basics

Recordkeeping

Time management

Education

College degree

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

FirstService Residential is seeking an Assistant Community Manager to support management in community association operations and deliver exceptional service to owners, residents, clients and vendors.

The role requires strong organizational, communication and computer skills, with experience in customer service and basic budgeting. The position offers full-time hours, benefits, and opportunities to participate in Board-related activities.