Assistant Community Manager — Leasing & Leadership

Liveqmg

District Heights (MD)

On-site

USD 80,000 - 85,000

Full time

4 days ago

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Job summary

Liveqmg is seeking a motivated Assistant Manager / Bookkeeper to join our property management team in District Heights, MD. This is a key leadership role managing day-to-day operations, supporting leasing and resident retention, and maintaining accurate financial records.

The person will work with the Community Manager to ensure efficient operations, serve as acting Community Manager when needed, and contribute to reporting, rent processing, and coordination of renewals, applications, and

Qualifications

1–3 years of multifamily/property management, leasing, or related experience preferred.
High school diploma or equivalent required; bachelor's degree preferred.
Strong customer service, communication, organizational, and problem-solving skills.
Ability to handle multiple priorities in a fast-paced environment.
Strong attention to detail and accuracy with financial and resident records.
Ability to exercise sound judgment and work independently.
Professional, positive, and team-oriented attitude.
Strong computer skills, including Microsoft Word, Excel, Outlook, and PowerPoint.
Experience with property management software and accounting software is a plus.
Comfortable working with email, internet-based systems, and digital documentation.
Strong mathematical skills for rent calculations, prorations, budgets, and financial reporting.

Responsibilities

Assist the Community Manager with the daily operation of the community.
Serve as Acting Community Manager in their absence.
Assist with interviewing, hiring, onboarding, training, and scheduling office staff.
Conduct file audits and review applications for accuracy and completeness.
Assist with renewal pricing and maintain appropriate approval processes.
Prepare reports and assist with special projects as assigned.
Post rents and manage rent collections and delinquent accounts.
Assist with Accounts Receivable, Accounts Payable, budgets, and financial reporting.
Balance resident ledgers and financial reports.
Prepare and make daily bank deposits.
Assist with eviction filings and other collection activities.
Process lease renewals and maintain accurate resident records.
Monitor and follow up on outstanding balances and administrative items.
Welcome prospective residents and identify their housing needs.
Conduct professional community and apartment tours.
Highlight community amenities and effectively close leasing opportunities.
Process applications, deposits, and application fees.
Coordinate credit, rental history, and employment verifications.
Prepare leases and required addenda following approval.
Follow up with prospects through calls, emails, and other outreach to maximize conversions.
Build relationships with prospective and current residents to increase occupancy and retention.
Monitor upcoming renewals and follow up consistently until completed.
Maintain accurate leasing and activity reports.
Provide exceptional, professional service to current and prospective residents.
Respond promptly and respectfully to resident questions, concerns, and complaints.
Follow up on resident requests to ensure issues are resolved.
Enforce community policies and maintain consistency in resident communications.
Prepare and distribute resident notices as needed.
Assist with resident retention initiatives and creative ideas to increase satisfaction.
Route resident service requests to the maintenance team and monitor completion.
Follow up with residents to confirm satisfaction with completed work.
Inspect vacant and pre-leased apartments to ensure they are ready for move-in.
Conduct property walks and report cleanliness, safety, or maintenance concerns.
Help maintain a clean, welcoming, and well-presented community.