Assistant Community Manager: Lead Ops & Resident Experience

Thesciongroupllc; New York (NY); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401k Matching

Paid Time Off

Floating Holiday

Discretionary annual bonus

Paid Parental Leave

Learning reimbursement opportunities

Job summary

The Scion Group LLC is seeking an Assistant General Manager at our New York property to support the General Manager in supervising all operational functions. The role emphasizes action, learning and a customer‑centric mindset in a fast‑paced, collegiate environment.

The position may require travel and on‑site availability during daytime hours with potential after‑hours on‑call duties. Responsibilities include staff development, property administration, facilities and capital oversight, annual

Qualifications

• Excellent written and verbal communication.
• Strong attention to detail.
• Customer-centric mindset.
• 1+ years’ experience working at living communities/property management.
• Proficiency with Entrata or similar property management systems.

Responsibilities

• Assist with attracting candidates on and off campus and improve retention.
• Assist the General Manager with training, coaching, development and leadership of team members.
• Manage the onsite schedule, including after hours on‑call shifts.
• Elevate employee experience through data, conversations and team building to ensure high morale.
• Prepare, respond and advise on community matters including policies and emergencies.
• Deliver notices and manage evictions in compliance with policy.
• Manage resident accounts and utility billing; audit and document regularly.
• Oversee curb appeal, common areas and preventive maintenance to maintain safety and quality.
• Coordinate work orders with staff or vendors to ensure timely completion.

Skills

Communication

Attention to detail

Customer focus

Property mgmt experience

Tools

Entrata

Greenhouse

Lattice

Turnable

Qualtrics

Microsoft Office

Ops Technology

ClickUp

Scion Intelligence

Job description

The Scion Group LLC is seeking an Assistant General Manager at our New York property to support the General Manager in supervising all operational functions. The role emphasizes action, learning and a customer‑centric mindset in a fast‑paced, collegiate environment.

The position may require travel and on‑site availability during daytime hours with potential after‑hours on‑call duties. Responsibilities include staff development, property administration, facilities and capital oversight, annual