Assistant Community Manager — HOA & Community Operations

Associa; Milford (CT); On-site; USD 25,000 - 36,000; Full time

Job summary

Associa's REI team in Milford, CT is hiring an Assistant Community Manager. This role supports a portfolio of community associations, behind-the-scenes operations, and day-to-day tenant and homeowner interactions.

You will work closely with Community Managers to ensure communities run smoothly and homeowners receive timely service. The position offers on-site work in Milford with opportunities to grow in property management and client relations, involving administrative duties, reports, and

Qualifications

• This role requires a high school diploma or GED; an associate degree is strongly preferred.
• Minimum of one year of customer service experience is required.
• Experience in community association or property management is preferred.
• Proficiency with Microsoft Office (Outlook, Word, Excel) is expected.
• Excellent written and verbal communication, strong organization and time-management skills.

Responsibilities

• Partner closely with Community Managers to support a portfolio of community associations.
• Prepare agendas, management reports, meeting materials, notices, correspondence, and homeowner communications.
• Maintain and update association and homeowner information in C3 and shared systems.
• Assist with annual disclosures, meeting notifications, financial statement packages, and other required community mailings.
• Support Architectural Review Board application processing and conduct community inspections when needed.
• Assist homeowners with questions, online portals, enrollment, key fobs, pool passes, access keys, and other community needs.
• Help prepare newsletters, flyers, notices, and communications regarding projects, meetings, activities, and maintenance.
• Assist with delinquency and collections tracking.
• Support requests for proposals, repair quotes, vendor coordination, and insurance notifications.
• Prepare violation correspondence and assist with communicating hearing outcomes to homeowners.
• Process incoming and outgoing mail and provide general administrative support to the office.
• Collaborate with Community Managers, homeowners, board members, vendors, and internal teams to deliver an excellent client experience.
• Take on additional projects and responsibilities as you grow in the role.

Skills

Customer service

Communication

Organization

Time management

Microsoft Office

Education

High school diploma or GED

Associate's degree

Job description

Associa's REI team in Milford, CT is hiring an Assistant Community Manager. This role supports a portfolio of community associations, behind-the-scenes operations, and day-to-day tenant and homeowner interactions.

You will work closely with Community Managers to ensure communities run smoothly and homeowners receive timely service. The position offers on-site work in Milford with opportunities to grow in property management and client relations, involving administrative duties, reports, and