Assistant Community Manager: Hands-On HOA & Operations

associacareers; Town of Newark (WI); On-site; USD 25,000 - 36,000; Full time

Job summary

REI in Milford, CT is seeking an Assistant Community Manager to join our team. The role supports a portfolio of community associations and works closely with Community Managers to keep communities organized and responsive.

This office-based position offers hands-on exposure to day-to-day operations, including preparing reports, notices, communications, and managing information in shared systems. Strong communication and multitasking skills are essential.

Qualifications

• High school diploma or GED required; Associate's degree strongly preferred.
• At least one year of customer service experience required.
• Previous community association management, property management, or related experience preferred.
• Experience in a high-volume customer service or phone environment is a plus.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.

Responsibilities

• Support a portfolio of community associations with Community Managers.
• Prepare agendas, management reports, meeting materials, notices, correspondence, and homeowner communications.
• Maintain and update association and homeowner information in C3 and shared systems.
• Assist with annual disclosures, meeting notifications, financial statement packages, and other required community mailings.
• Support Architectural Review Board application processing and conduct community inspections when needed.
• Assist homeowners with questions, online portals, enrollment, key fobs, pool passes, access keys, and other community needs.
• Help prepare newsletters, flyers, notices, and communications regarding projects, meetings, activities, and maintenance.
• Assist with delinquency and collections tracking.
• Support requests for proposals, repair quotes, vendor coordination, and insurance notifications.
• Prepare violation correspondence and assist with communicating hearing outcomes to homeowners.
• Process incoming and outgoing mail and provide general administrative support to the office.
• Collaborate with Community Managers, homeowners, board members, vendors, and internal teams to deliver an excellent client experience.
• Take on additional projects and responsibilities as you grow in the role.

Skills

Customer service

Communication

Organization

Time management

Problem solving

Microsoft Office

Education

High school diploma or GED

Associate's degree preferred

Tools

Outlook

Word

Excel

Job description

REI in Milford, CT is seeking an Assistant Community Manager to join our team. The role supports a portfolio of community associations and works closely with Community Managers to keep communities organized and responsive.

This office-based position offers hands-on exposure to day-to-day operations, including preparing reports, notices, communications, and managing information in shared systems. Strong communication and multitasking skills are essential.