Assistant Community Association Manager

townsqcareers; Town of Newark (WI); On-site; USD 26,000 - 34,000; Full time

Job summary

REI in Milford, CT is seeking an Assistant Community Manager to support a portfolio of associations. You will prepare agendas, reports, notices, and homeowner communications while maintaining records in C3 and shared systems.

The role requires at least one year of customer service experience and a high school diploma or GED; an Associate's degree is preferred. This is an office-based position with on-site inspections and resident interactions.

Qualifications

• High school diploma or GED required; Associate's degree strongly preferred.
• At least one year of customer service experience required.
• Experience in community association or property management is a plus.

Responsibilities

• Partner closely with Community Managers to support a portfolio of associations.
• Prepare agendas, reports, meeting materials, notices, and homeowner communications.
• Maintain and update association and homeowner information in C3 and shared systems.
• Assist with annual disclosures, meeting notifications, financial statement packages, and mailings.
• Support Architectural Review Board applications and conduct inspections when needed.
• Assist homeowners with questions, online portals, enrollment, and access items.
• Help prepare newsletters, flyers, notices, and project communications.
• Assist with delinquency and collections tracking.
• Support RFPs, repair quotes, vendor coordination, and insurance notifications.
• Prepare violation correspondence and communicate hearing outcomes.
• Process mail and provide general administrative support.
• Collaborate with managers, homeowners, boards, vendors, and teams to deliver client experience.
• Take on additional projects and responsibilities as you grow in the role.

Skills

Customer service

Microsoft Office

Education

High school diploma or GED

Associate's degree

Tools

Microsoft Office

Job description

Assistant Community Manager

REI | Milford, CT
Pay: $22.00 per hour

Are you organized, people-focused, and looking to grow your career in community and property management? REI is looking for an Assistant Community Manager to join our Milford, CT team!

This is a great opportunity for someone who enjoys variety, thrives in a fast-paced environment, and wants hands-on exposure to the day-to-day operations of community association management. You'll work closely with Community Managers while building relationships with homeowners, board and committee members, vendors, and internal teams.

As an Assistant Community Manager, you'll play an important role in keeping our communities organized, responsive, and running smoothly.

What You'll Do

• Partner closely with Community Managers to support a portfolio of community associations.
• Prepare agendas, management reports, meeting materials, notices, correspondence, and homeowner communications.
• Maintain and update association and homeowner information in C3 and shared systems.
• Assist with annual disclosures, meeting notifications, financial statement packages, and other required community mailings.
• Support Architectural Review Board application processing and conduct community inspections when needed.
• Assist homeowners with questions, online portals, enrollment, key fobs, pool passes, access keys, and other community needs.
• Help prepare newsletters, flyers, notices, and communications regarding projects, meetings, activities, and maintenance.
• Assist with delinquency and collections tracking.
• Support requests for proposals, repair quotes, vendor coordination, and insurance notifications.
• Prepare violation correspondence and assist with communicating hearing outcomes to homeowners.
• Process incoming and outgoing mail and provide general administrative support to the office.
• Collaborate with Community Managers, homeowners, board members, vendors, and internal teams to deliver an excellent client experience.
• Take on additional projects and responsibilities as you grow in the role.

What We're Looking For

We're looking for someone who is proactive, organized, professional, and comfortable balancing multiple priorities. You'll be a great fit if you enjoy helping people, solving problems, and being part of a collaborative team.

• High school diploma or GED required; Associate's degree strongly preferred.
• At least one year of customer service experience required.
• Previous community association management, property management, or related experience preferred.
• Experience working in a high-volume customer service or phone environment is a plus.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Strong written and verbal communication skills.
• Excellent attention to detail, organization, and time-management skills.
• Ability to prioritize competing deadlines and work independently.
• Professional approach to customer service and conflict resolution.
• Ability to maintain confidentiality and exercise discretion.
• Comfortable working with multiple stakeholders, including residents, managers, vendors, and board members.

Why This Role?

This position offers the opportunity to learn nearly every aspect of community association management while working alongside experienced Community Managers. For someone interested in building a long-term career in property or community management, it's a strong opportunity to develop operational knowledge, client-management skills, and hands-on industry experience.

Location: Milford, CT
Work Environment: Office-based with occasional on-site community inspections