Assistant Community Manager

Trinity Residential; Lewisville (TX); On-site; USD 25,000 - 33,000; Full time

Job summary

Trinity Residential in Lewisville, Texas, is seeking an Assistant Community Manager to support daily property operations, resident relations, and on-site leadership for one of our residential communities.

You will assist with rent collection, leasing activities, and maintaining compliance while delivering exceptional resident experiences and collaborating with the on-site team to achieve occupancy and service goals.

Qualifications

• High school diploma or equivalent; associate or bachelor’s preferred.
• 1–2 years in community management, leasing, or customer service.
• Proficient in Microsoft Office; experience with property software.
• Knowledge of Fair Housing laws and leasing best practices.
• Strong organizational and interpersonal skills; multi-tasking ability.

Responsibilities

• Assist with day-to-day community operations and leasing tasks.
• Support rent collection and delinquency follow-up.
• Coordinate tours, process applications, and prepare leases.
• Maintain compliant lease files and documentation.
• Collaborate with on-site team to meet occupancy goals.

Skills

MS Office

Yardi

Entrata

RealPage

Fair Housing

Organizational skills

Interpersonal skills

Education

High school diploma or equivalent

Associate or Bachelor’s degree (preferred)

Tools

Yardi

Entrata

RealPage

Job description

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Community Management Department
Full-Time | Hourly | Tuesday-Saturday
Reports to: Community Manager
Location: Lewisville, Texas

Trinity Residential is seeking a motivated and detail-oriented Assistant Community Manager to support the daily operations of one of our residential communities. This role is ideal for a driven property management professional who thrives in a fast-paced environment and is committed to delivering exceptional resident experiences.

The Assistant Community Manager plays a key role in operational support, rent collection, resident relations, and team collaboration to ensure the community meets Trinity Residential’s high standards of service and performance.

Position Summary

The Assistant Community Manager supports the Community Manager in overseeing daily property operations, maintaining compliance, enhancing resident satisfaction, and achieving financial and occupancy goals. This position also serves as a leadership presence on-site and supports the overall success of the community team.

Key Responsibilities

Assist with day-to-day community operations to ensure smooth and efficient performance

Support resident retention efforts through positive communication and engagement initiatives

Oversee rent collection, post payments, issue late notices, and follow up on delinquencies

Support leasing activities including scheduling tours, processing applications, and preparing lease documents

Ensure lease and renewal paperwork is completed in accordance with company standards

Assist with internal and external audits by maintaining organized lease files and compliance documentation

Maintain accurate resident files and financial records

Provide superior customer service to residents and prospective residents

Track and evaluate advertising effectiveness and client traffic

Collaborate with leasing staff to meet occupancy and marketing goals

Assist the Community Manager in ensuring policies and procedures are consistently followed

Foster a positive living environment through proactive conflict resolution and follow-up

Perform additional duties as assigned to support the success of the community

Qualifications

Education:
High school diploma or equivalent required; Associate or Bachelor’s degree in a related field preferred.

Experience:
1–2 years of experience in community management, leasing, or customer service preferred.

Technical & Professional Skills:

Proficiency in Microsoft Office Suite

Experience with property management software such as Yardi, Entrata, or RealPage

Working knowledge of Fair Housing laws and leasing best practices

Strong organizational and interpersonal skills

Ability to manage multiple priorities in a dynamic environment

Core Competencies

Attention to Detail

Leadership and Team Collaboration

Problem-Solving

Customer Focus

Accountability and Initiative

Physical Requirements

Ability to occasionally lift and/or move up to 25 pounds (e.g., promotional materials, small equipment, resident packages). Must be able to sit, stand, and walk for extended periods throughout the workday.

This position is based on-site within a residential community and primarily operates in an office setting, with regular property walk-throughs.

Why Trinity Residential?

Trinity Residential is a leader in residential community management, committed to maintaining high standards of living and creating communities residents are proud to call home. We value professionalism, teamwork, and career growth and offer opportunities for advancement within our organization.

Equal Opportunity Employer

Trinity Residential is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all individuals and maintain a positive, fair work environment that supports growth and contribution.