Assistant Community Manager

Trinity Residential; Town of Texas (WI); On-site; USD 40,000 - 55,000; Full time

Job summary

Trinity Residential is seeking a motivated Assistant Community Manager to support daily operations in their Wisconsin community. The role involves overseeing rent collection, enhancing resident satisfaction, and managing day-to-day community activities. Candidates should possess at least a high school diploma, with additional education preferred and 1–2 years in community management or customer service experience. Proficiency in Microsoft Office and property management software is essential. This full-time position offers an exciting opportunity in a dynamic environment.

Qualifications

• 1–2 years of experience in community management, leasing, or customer service preferred.

Responsibilities

• Assist with day-to-day community operations.
• Support resident retention efforts through communication.
• Oversee rent collection and follow up on delinquencies.
• Collaborate with leasing staff to meet marketing goals.
• Assist with audits by maintaining organized lease files.

Skills

Proficiency in Microsoft Office Suite

Experience with property management software

Strong organizational and interpersonal skills

Working knowledge of Fair Housing laws

Ability to manage multiple priorities

Education

High school diploma or equivalent

Associate or Bachelor’s degree in a related field

Tools

Yardi

Entrata

RealPage

Job description

Community Management Department
Full-Time | Hourly
Reports to: Community Manager
Location: San Antonio, Texas

Trinity Residential is seeking a motivated and detail-oriented Assistant Community Manager to support the daily operations of one of our residential communities. This role is ideal for a driven property management professional who thrives in a fast‑paced environment and is committed to delivering exceptional resident experiences.

The Assistant Community Manager plays a key role in operational support, rent collection, resident relations, and team collaboration to ensure the community meets Trinity Residential’s high standards of service and performance.

Position Summary

The Assistant Community Manager supports the Community Manager in overseeing daily property operations, maintaining compliance, enhancing resident satisfaction, and achieving financial and occupancy goals. This position also serves as a leadership presence on‑site and supports the overall success of the community team.

Key Responsibilities

• Assist with day‑to‑day community operations to ensure smooth and efficient performance
• Support resident retention efforts through positive communication and engagement initiatives
• Oversee rent collection, post payments, issue late notices, and follow up on delinquencies
• Support leasing activities including scheduling tours, processing applications, and preparing lease documents
• Ensure lease and renewal paperwork is completed in accordance with company standards
• Assist with internal and external audits by maintaining organized lease files and compliance documentation
• Maintain accurate resident files and financial records
• Provide superior customer service to residents and prospective residents
• Track and evaluate advertising effectiveness and client traffic
• Collaborate with leasing staff to meet occupancy and marketing goals
• Assist the Community Manager in ensuring policies and procedures are consistently followed
• Foster a positive living environment through proactive conflict resolution and follow‑up
• Perform additional duties as assigned to support the success of the community

Qualifications

Education: High school diploma or equivalent required; Associate or Bachelor’s degree in a related field preferred.

Experience: 1–2 years of experience in community management, leasing, or customer service preferred.

Technical & Professional Skills:

• Proficiency in Microsoft Office Suite
• Experience with property management software such as Yardi, Entrata, or RealPage
• Working knowledge of Fair Housing laws and leasing best practices
• Strong organizational and interpersonal skills
• Ability to manage multiple priorities in a dynamic environment

Core Competencies

• Attention to Detail
• Leadership and Team Collaboration
• Problem‑Solving
• Customer Focus
• Accountability and Initiative

Physical Requirements

Ability to occasionally lift and/or move up to 25 pounds (e.g., promotional materials, small equipment, resident packages). Must be able to sit, stand, and walk for extended periods throughout the workday.

This position is based on‑site within a residential community and primarily operates in an office setting, with regular property walk‑throughs.

Equal Opportunity Employer

Trinity Residential is an equal opportunity employer committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all individuals and maintain a positive, fair work environment that supports growth and contribution.