Assistant Community Manager

BRG Apartments; Cincinnati (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

An exciting opportunity awaits as an Assistant Community Manager with a leading apartment community operator! This role is perfect for individuals with a passion for property management and a knack for customer service. You will work closely with the Community Manager to ensure high occupancy levels and foster excellent resident relations. Your responsibilities will include supervising staff, assisting in leasing activities, and ensuring compliance with community regulations. Join a dynamic team that values trust, service, and innovation, and make a meaningful impact in the lives of residents while advancing your career in a supportive environment.

Qualifications

• 2-5 years of experience in property management required.
• Experience managing communities with 150+ units preferred.

Responsibilities

• Assist the Community Manager in managing daily operations.
• Help maintain occupancy levels and resident relations.
• Oversee leasing activities and enforce community rules.

Skills

Property Management

Customer Service

Team Leadership

Sales Skills

Conflict Resolution

Education

High School Diploma

Bachelor's Degree in Business or Related Field

Tools

Yardi Software

Job description

BRG Realty Group, LLC is an award-winning owner and operator of apartment communities in Ohio, Kentucky, and Indiana. The company currently has 50 communities comprised of 8,398 apartment homes. Success has been built upon a foundation of relationships shaped by trust, an engaged and talented employee base, service-focused business practices, a sound fiscal approach, value-add services, and investor and risk management protocols that ensure future stability. Our mission continues to be to create and maintain quality communities through innovative management by consistently delivering reliable services to our residents, associates, and business partners…and we care!

We have a great opportunity for an Assistant Community Manager to join our team! Ideal candidates should have 2-5 years of experience in property management and experience with 150+ units.Salary based on experience.

Job Purpose: The Assistant Community Manager’s responsibility is to assist the Community Manager in the day-to-day management of their assigned apartment community. The Assistant Community Manager will work closely with the Community Manager to represent BRG with industry knowledge and professionalism in order to maintain the highest level of occupancy possible at the apartment community.

Key Responsibilities:

• Supervises multiple employees in the absence of the Community Manager
• Assist in maintaining satisfactory occupancy levels
• Assist in maintaining excellent resident relations
• Help resolve resident concerns and ensure customer satisfaction
• Assist in all Leasing activities including warmly greeting prospective residents and handling all aspects of leasing including: touring the community, closing sales, processing applications, preparing paperwork, timely follow-up, and obtaining signatures prior to move-in.
• Enforcement of lease agreements and community rules and regulations
• Assist in monitoring and overseeing maintenance related activities
• Assist in rent collection (including notifying residents and developing payment plans), posting rent payments, and making bank deposits
• Review property performance to budget daily with the Community Manager
• Assist with property expenditures daily and issue purchase orders as necessary
• Help deliver any non-eviction notices and communications to residents
• Assist with managing, leading, and motivating the leasing and maintenance staff
• Assist in maintaining market survey data
• Responsible for assisting with resident relation and retention programs
• Answer incoming telephone calls, check for messages, and handle accordingly
• Inspect apartments for move-in readiness
• Inspect apartments upon move-out and prepare move-out paperwork
• Demonstrate and maintain a working knowledge of fair housing laws and rules and regulations concerning apartment leasing and management
• Issue Purchase Orders from Yardi software for maintenance services, products, and inventory
• Help keep office orderly between professional cleanings
• File and maintain company documents such as resident forms and letters, work orders, etc.