Assistant Community Manager

Grand Peaks; Aurora (IL); On-site; Full time

Job summary

A leading company in property management is seeking an Assistant Community Manager focused on delinquency collections. The role involves managing resident communications, tracking delinquency rates, and maintaining accurate records. Ideal candidates will have strong negotiation skills and a passion for improving residents' lives.

Qualifications

• Proven track record in collections with strong negotiation skills.
• Experience in affordable housing preferred.
• Excellent communication and organizational skills.

Responsibilities

• Aggressively pursue delinquent rent collections through various methods.
• Build rapport with residents to develop effective payment plans.
• Track delinquency rates and implement strategies for reduction.

Skills

Negotiation

Communication

Organizational skills

Education

High school diploma or equivalent

College degree preferred

Tools

Entrata

Job description

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Director, HR | Talent Acquisition | Strategic Business Partner | Employee Relations

We are seeking a driven and results-oriented individual to join our team as an Assistant Community Manager with a primary focus on delinquency collections. This role is critical in maximizing rental income and reducing delinquency rates. The ideal candidate possesses strong communication, negotiation, and organizational skills, as well as a proven track record in collections, and a passion for making a positive impact on the lives of our residents.

Responsibilities:

• Delinquency Management: Aggressively pursue delinquent rent collections through a variety of methods including phone calls, emails, and in-person meetings.
• Resident Communication: Build rapport with residents to understand their financial situations and develop effective payment plans.
• Legal Process: Initiate eviction proceedings when necessary and coordinate with legal counsel.
• Data Analysis: Track delinquency rates, identify trends, and implement strategies to reduce delinquency.
• Performance Metrics: Meet or exceed established collection goals and performance metrics.
• Incentive Program: Participate in an incentive program tied to delinquency reduction.
• Administrative Tasks: Maintain accurate resident records, prepare delinquency reports, and assist with other administrative duties as needed.

Additional responsibilities include but are not limited to:

• Build strong relationships with residents, addressing concerns and providing excellent customer service.
• Maintain accurate and up-to-date resident account records. Organize and maintain office files.
• Issue appropriate notices as necessary (e.g., late payments, evictions, returned checks, legal notices per lease).
• Post all rents, deposits, and fees. Scan in daily bank deposits or have a plan of action if computer/scanner/internet is down.
• Collect monies from residents to include prior ones. Manage and maintain low delinquency for the community.
• Prepare and update reports as delegated by Community Manager.
• Complete welcome cards, record all traffic, and follow-up with all customers.
• Collect all required new lease paperwork, fees, and deposits.
• Conduct daily inspections of models, vacants, and office appearance to ensure readiness.
• Stay aware of local market trends and conditions. Update Market Survey monthly.
• Complete daily, weekly, monthly leasing and marketing reports as required.
• Accept service requests and route to maintenance; conduct service follow-up with residents.
• Inspect property, pick up litter, report service needs to manager or maintenance.
• Inspect move-outs within 24 hours of scheduled move-out and vacant apartments as requested by Community Manager.
• Create flyers and other resident function promotional materials for approval.
• Maintain knowledge of the budget.
• In the absence of the community manager, assume/perform the duties of the community manager, including reviewing the Yieldstar dashboard.

Qualifications:

• Proven track record in collections, with strong negotiation and resolution skills.
• Experience in affordable housing preferred.
• Excellent communication and interpersonal skills.
• Excellent organizational and time management skills.
• Knowledge of fair housing laws and regulations.
• Proficiency in Entrata is a plus.
• High school diploma or equivalent; college degree preferred.

Salary: $27/hr. + commissions

Seniority level

• Associate

Employment type

• Full-time

Job function

• Administrative, Customer Service, and Sales

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