Assistant Community Manager

RPM Living; The Colony (TX); On-site; USD 40,000 - 55,000; Full time

Job summary

RPM Living is seeking an Assistant Community Manager to enhance resident satisfaction and manage property operations. This role involves greeting prospects, processing applications, and ensuring effective communication through social media. Join a people-first company that values career growth and offers competitive pay and benefits.

Qualifications

• 1-3 months of relevant experience or training.
• At least one year of experience in customer service or apartment leasing.
• Valid driver’s license required.

Responsibilities

• Greet and qualify prospects, manage applications and leases.
• Handle rent collections and evictions.
• Promote resident satisfaction through effective communication.

Skills

Customer Service

Communication

Social Media Management

Education

High school diploma or GED

Tools

Microsoft Office Suite

Project Management Software

Job description

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Overview

At RPM, we’re in the business of extraordinary. We believe people-first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Position: The Assistant Community Manager greets prospects, processes applications, manages leases and renewals, handles rent collections and evictions, and promotes resident satisfaction and property visibility through effective communication and social media.

Responsibilities

• Greet and qualify prospects professionally using guest cards in our Lead Management Software. Assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Keep an updated availability report, process applications (including credit checks and rental history verification), submit them for the Community Manager's approval, and follow up with applicants on their status.
• Show apartments and close sale, prepare them for move-ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Manage lease renewals, send renewal notices, handle move-outs based on lease terms, apply fees when necessary, and keep property management software updated with move-in/out and renewal data.
• Manage rental collections, enforce lease terms, track fees, and initiate eviction when needed for financial compliance and revenue optimization.
• Promote resident satisfaction and retention by promptly responding to complaints, questions, and requests and taking appropriate actions to resolve service issues.
• Follow eviction procedures, including notice requirements, court representation, and facilitating proceedings as needed.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement. Complete all necessary paperwork for generating leases, move-in, check-out, and other peak periods in a timely manner.

Qualifications

Education & Experience:

• High school diploma or GED; or 1-3 months of relevant experience, training, or a combination of education and experience.
• At least one year of experience in customer service or apartment leasing. A background in accounting combined with customer service is also preferred.
• Proficiency in Microsoft Office Suite and Project Management.
• Valid driver’s license – Required.

Physical Requirements

• May be required to sit for extended periods while working at a desk.
• May be required to climb stairs.
• Must be able to read documents, computer screens, and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds.
• Must be able to operate a computer, keyboard, mouse, and other office equipment.

Work Environment

• This role is based on-site and requires that the employee spend time outside with exposure to the elements.
• May require working in confined spaces, heights, and potentially hazardous areas.

Additional Information

Employment with RPM Living is contingent upon successful completion of a background check and possession of a valid driver’s license. RPM Living participates in E-Verify. For more information, see the E-Verify Participation Poster and the Right to Work Poster. RPM Living is an Equal Opportunity Employer.