Assistant Community Manager

Associa; Annandale (VA); On-site; USD 39,000 - 48,000; Full time

Job summary

Associa, a leading community management company, seeks an Assistant Community Manager for an on-site role in Annandale, VA. You will coordinate with the Community Manager, homeowners, board members, and vendors to ensure smooth operation of the condominium community.

Responsibilities include managing office tasks, scheduling, communications, and project coordination, with a focus on service excellence and teamwork.

Qualifications

• Minimum 2+ years in admin/clerical support in community associations or related sectors.
• Active CMCA preferred; fluent in English and Spanish.
• Customer-service oriented with a collaborative, team-driven approach.
• Excellent written and verbal communication; strong conflict resolution.
• Effective MS Office skills (Word, Excel, Outlook) and basic data management.

Responsibilities

• Greet homeowners, residents, directors, and vendors; respond to inquiries.
• Issue passes, log mail, update database, and track documents.
• Coordinate maintenance requests and vendor schedules onsite.
• Prepare board packages and schedule monthly/annual meetings.
• Support homeowners with payments, architectural forms, and delinquencies.

Skills

Administrative support

Customer service

Multitasking

Bilingual English/Spanish

Communication

Project management

Education

CMCA certification

Tools

Microsoft Office

Job description

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

CMC, an Associa company, is hiring an Assistant Community Manager for its condominium community in Annandale, VA.

The Assistant Community Manager is the liaison among the Community Manager, homeowners, members of the Board of Directors, Committee Members, and the association management staff. The Assistant Community Manager is an onsite role who assists the Community Manager with office, administrative and clerical functions, coordinating and scheduling, and project management. Team collaboration and customer service driven are essential for success in this role.

Work hours:
Monday-Friday, 9am - 5pm.

Two evening meetings per month.

Active CMCA and fluent in English and Spanish are preferred.

Daily Responsibilities

• Meet and greet homeowners, residents, members of the Board of Directors, maintenance vendors and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Activate and issue pool passes, parking passes, and key FOBS.
• Receive, sort, log, and distribute mail and packages.
• Data enter and update information in the database; record and track documents and information.
• Issues violation letters to homeowners and follow-up to ensure corrected.
• Assist with maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Assist in preparing board packages. Coordinate and schedule monthly and annual board meetings.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Assist homeowners with monthly payments, researching accounts and delinquencies.
• Assist homeowners in completing architectural review forms and follow-up with homeowners on the Board’s decision.
• Assist with other projects as assigned.

Pay range: $28-$35 an hour.

Requirements

• 2+ years of administrative and clerical support experience. in community association, apartment management, leasing, vacation rental, hotel, or hospitality.
• Active CMCA and fluent in English and Spanish are preferred.
• Customer service driven and team oriented with a consultative approach when assisting others.
• Excellent communication skills (written and oral) and conflict resolution techniques.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Well versed in Microsoft Office Suite (Word, Excel, Outlook).

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.