Assistant Community Association Manager

associacareers; Lakewood Township (NJ); On-site; USD 42,000 - 54,000; Full time

Job summary

Associa in Lakewood Township, New Jersey, is seeking a Community Manager Assistant to support resident relations and daily property management tasks.

You will handle inquiries, coordinate events, maintain records, and assist in communications, with a focus on confidentiality and customer service.

Qualifications

• High School Diploma or GED.
• Minimum one year experience in customer service.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Strong business correspondence skills and attention to grammar and punctuation.
• Familiarity with customer service best practices and conflict resolution.
• Ability to maintain confidentiality and discretion.
• Ability to prioritize, manage time, and meet deadlines.
• Ability to understand verbal and written instructions.

Responsibilities

• Act as a liaison between residents and the property management team, addressing concerns, organizing community events, and promoting a positive living environment.
• Assist in day-to-day operations, including managing inquiries, maintaining records, and coordinating property-related communications.
• Help curate and maintain social media platforms to promote community events, share updates, and engage with residents online.
• Collaborate with the Community Manager to ensure effective communication channels between residents, management, and other stakeholders.

Skills

Customer service

Time management

Communication skills

Discretion

Instruction interpretation

Conflict resolution

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Are you passionate about fostering vibrant communities and ensuring residents' satisfaction? Join our dynamic team at Associa, a leading property management company dedicated to enhancing the living experience in our managed properties. We are currently seeking a proactive and enthusiastic Community Manager Assistant to support our community management initiatives.

What We Offer?

Associa offers a competitive benefits package to our full-time employees including medical, dental, and vision insurance, 401k, disability insurance, and support with wellness and development initiatives and more. We have been designated Great Place to Work for six consecutive years and many of our locations are awarded as Best and Brightest.

How Our Employees Make an Impact:

Our Community Manager Assistants play a crucial role in fostering a sense of community within our managed properties. Such responsibilities include:

• Act as a liaison between residents and the property management team, addressing concerns, organizing community events, and promoting a positive living environment.
• Assist in day-to-day operations, including managing inquiries, maintaining records, and coordinating property-related communications.
• Help curate and maintain social media platforms to promote community events, share updates, and engage with residents online.
• Collaborate with the Community Manger to ensure effective communication channels between residents, management, and other stakeholder

• High School Diploma or GED.
• Minimum one year experience in customer service.
• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level.
• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level.
• Knowledge of customer service best practices and conflict resolution techniques at a proficient level.
• Ability to maintain confidentiality and discretion in the performance of all duties and responsibilities.
• Able to prioritize, manage time, and meet deadlines.
• Able to interpret verbal and/or written instructions at a proficient level.