Assistant Community Association Manager

Associa; Austin (TX); On-site; USD 42,000 - 66,000; Full time

Job summary

Associa seeks an Assistant Community Manager in Liberty Hill, TX to support HOA operations, financial tasks, and project coordination for single-family and condo communities.

You will assist the Community Association Manager, greet residents, respond to inquiries, coordinate events, enforce policies, and help manage amenities, access systems, and board communications. Strong communication and organization are essential.

Qualifications

• Experience in HOA/community management for single-family or condo communities.
• Demonstrates exceptional customer service to the Board and residents.
• Strong written and verbal communication abilities.

Responsibilities

• Meet and greet homeowners and residents in the office.
• Answer phone calls and respond to emails/voicemails promptly.
• Assist in daily operations of amenities and facilities.
• Assist with access control and badge ID systems.
• Support New Resident Orientations.
• Help administer reservations for the community center and amenities.
• Support administration and enforcement of community policies.

Skills

Experience managing single-family home

Customer service excellence

Written and verbal communication

Ability to advise and direct the Board

Organizational skills

Job description

Goodwin and CO is looking for an Assistant Community Manager in Liberty Hill

Our HOA managers deliver property management, financial, and project management services to homeowners and their Board of Directors.

• ADMINISTRATIVE RESPONSIBILITIES to include but not limited to:
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  Meet and greet homeowners/residents that walk into the office.
  Answer incoming office phone calls as needed. Return emails and voicemails same business day, or next
  business day at the latest.
  Assist in the daily operations of the amenities and recreation facilities.
  Assist in administering facility card access and badge ID systems.
  Assist in conducting New Resident Orientations.
  Understand Community Association policies and rules. Support Community Association Manager in
  enforcement and administration.
  Assist with maintenance of office equipment and supplies and overall appearance of the amenities and
  recreation facilities.
  Provide content and regular updates to residents and members of the board.
  Administer reservation schedule and process for Resident’s Community Center & other community
  amenities.
  Perform other routine office or community operations functions or procedures as required.
  ACTIVITIES RESPONSIBILITIES to include but not limited to:
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  Work with all committees, and the Community Association Manager, to plan and administer special events,
  programs and activities within the allotted program budget.
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  Create and implement a promotional plan and volunteer support for all events and programs (i.e. flyers,
  website, email blast, newsletter)
  Solicit community sponsors and partners for events and the community as a whole.
  Maintain a calendar of activities, on paper and online.
  Shop and purchase all event "props,” refreshments and decorations, as needed. Maintain a record of all expenses.
  EDUCATION/KNOWLEDGE/SKILLS/ABILITIES:
  1. Positive attitude and excellent customer service and organizational skills.

Requirements

• Experience managing single-family home communities or condominium associations
• Ability to deliver a 5-star customer service to the Board and the residents
• Ability to advise and direct the Board to make the necessary decisions
• Excellent written and verbal communication skills

Company Description

With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.

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