Assistant Club Manager: Member Experience Lead

Socket.dev; Columbia (SC); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Vacation/Time Off

401(k) Retirement Savings Plan

Tuition Reimbursement

Employee discounts

Job summary

Planet Fitness in Columbia, SC seeks an Assistant Manager to oversee daily club operations and ensure a top-tier Judgement Free Zone for members. You will drive onboarding, training, and performance of the team, while maintaining safety, cleanliness, and member satisfaction.

The role focuses on coaching staff, managing inventory, and supporting the Club Manager in hiring and onboarding new team members, with emphasis on delivering a consistently high-quality experience.

Qualifications

• 9–12 months of experience in a customer service environment preferred.
• 9–12 months of experience supervising and leading a team preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency required.

Responsibilities

• Lead team members to complete tasks safely and efficiently.
• Model exceptional member experience and coach others to do the same.
• Assist in resolving employee concerns and provide backup staffing as needed.
• Manage inventory and ordering of club supplies and retail products.
• Track KPI and collaborate with the club manager on improvement plans.

Skills

Customer service

Team leadership

Communication

Conflict resolution

Coaching

Reliability

Tools

Basic computer proficiency

Job description

Planet Fitness in Columbia, SC seeks an Assistant Manager to oversee daily club operations and ensure a top-tier Judgement Free Zone for members. You will drive onboarding, training, and performance of the team, while maintaining safety, cleanliness, and member satisfaction.

The role focuses on coaching staff, managing inventory, and supporting the Club Manager in hiring and onboarding new team members, with emphasis on delivering a consistently high-quality experience.