Assistant Club Manager: Lead Team & Member Experience

EPIC Fitness Group dba Planet Fitness; Villa Park (IL); On-site; USD 20,664,000 - 34,440,000; Full time

Benefits offered by this job

Growth opportunities

Training program

Set schedule

Referral bonus

Medical coverage

Dental coverage

Vision coverage

401(k) match

Profit sharing

Free Black Card

Job summary

Planet Fitness in Illinois is seeking an Assistant Manager to help deliver a premium, Judgment Free member experience. You will lead a team of associates, oversee daily club operations, and partner with the General Manager to drive service quality and profitability.

You will assist with recruitment and training, ensure staff coverage, greet members, respond to inquiries promptly, and uphold company standards to keep the club welcoming and productive.

Qualifications

• Provide exceptional customer service to members, guests and prospective members.
• Lead a team of associates to achieve operational excellence.
• Collaborate with General Manager to ensure club productivity and service goals.
• Assist with recruitment, hiring and staff training to maintain full staffing.

Responsibilities

• In partnership with the General Manager, oversee the Club's operation and ensure positive member experience and efficiency.
• Act as Manager in the General Manager's absence, motivating the team to meet service and financial goals.
• Assist with recruitment, selection and training to keep the club fully staffed at all times.
• Ensure excellence in customer service by greeting and assisting members and promptly responding to inquiries.

Skills

Customer service

Team leadership

Operations management

Staff recruitment

Training

Job description

Planet Fitness in Illinois is seeking an Assistant Manager to help deliver a premium, Judgment Free member experience. You will lead a team of associates, oversee daily club operations, and partner with the General Manager to drive service quality and profitability.

You will assist with recruitment and training, ensure staff coverage, greet members, respond to inquiries promptly, and uphold company standards to keep the club welcoming and productive.