Assistant Club Manager – Elevate Member Experience

Fairfield Community Health Center; Falls Church (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Planet Fitness seeks an Assistant Manager to help oversee gym operations and ensure a Judgement Free Zone for members in Falls Church, VA. You will support the Club Manager, supervise staff, and enhance the member experience through strong service standards.

The role requires supervisory skills, CPR certification, and a high school diploma. Prior Planet Fitness or fitness-industry experience is preferred, along with solid computer skills and a willingness to work hands-on at the front desk.

Qualifications

• Superior customer service skills, preferably in the fitness industry.
• Experience working as a Member Service Representative at Planet Fitness.
• Solid supervisory, diplomacy and listening skills.
• Basic computer proficiency (Microsoft Suite).
• Hard working, enthusiastic and energetic!
• Current CPR Certification required.
• High school diploma/GED equivalent required.
• Must be 18 year of age or older.

Responsibilities

• Assist in recruiting, hiring, training and developing a high performing staff.
• Assist in maintaining a welcoming atmosphere for all members and guests.
• Assist with staff management and provide backup support to Club Manager.
• Assist in scheduling and supervising staff.
• Oversee member service to ensure a superior customer experience.
• Assist in resolving employee issues or concerns.
• Handle front desk duties: answer phones, check members in, sign-ups, tours.
• Facilitate member requests and questions; oversee cleanliness and maintenance.
• Assist in ordering supplies and tracking club statistics.

Skills

Superior customer service

Supervisory experience

Front desk experience

Microsoft Office

CPR Certification

High school diploma or GED

18+ years old

Planet Fitness experience

Education

High school diploma/GED equivalent

Tools

Microsoft Office

Job description

Planet Fitness seeks an Assistant Manager to help oversee gym operations and ensure a Judgement Free Zone for members in Falls Church, VA. You will support the Club Manager, supervise staff, and enhance the member experience through strong service standards.

The role requires supervisory skills, CPR certification, and a high school diploma. Prior Planet Fitness or fitness-industry experience is preferred, along with solid computer skills and a willingness to work hands-on at the front desk.