Assistant Club Manager: Drive Energy & Member Experience

Planet Fitness; Conway (AR); On-site; USD 21,000 - 30,000; Full time

Job summary

Planet Fitness in Conway, AR is seeking an Assistant Club Manager to support club operations, enhance member experience, and help the club run smoothly. You will work closely with the Club Manager to lead staff, ensure a clean, welcoming Judgement Free Zone, and deliver outstanding service.

You bring 18+ years, a high school diploma or GED, strong customer service, and leadership experience in retail or fitness.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or GED.
• Excellent customer service skills.
• Previous experience leading teams in the retail or fitness environment.
• Self-starter, motivated and enthusiastic about creating the best experience for members.
• Well organized, reliable, detail oriented, and able to work without direct supervision in a team environment.

Responsibilities

• Assist in overseeing club operations and ensuring an exceptional member experience.
• Assist in interviewing and recruitment of member service representatives and fitness trainers.
• Able to drive club metrics in alignment with business performance.
• Lead by example and inspire teammates to deliver +1% service to build Raving Fans and operational excellence.
• Monitor inventory and review daily/weekly/monthly sales numbers with club manager to identify opportunities and modify execution as needed to improve performance.
• Uphold company standards to deliver the mission and values; maintain a clean, friendly, and well-maintained club.
• Ensure teammates consistently execute basics in punctuality, dress code, friendliness, and cleanliness.
• Assist in overseeing club audits to ensure areas are clean, neat, organized, and in “like new” condition.
• Front End employees to promote career growth through training, development, and performance assessment.
• Perform other duties as assigned by the Club Manager.

Skills

Customer service

Team leadership

Self-motivated

Organized and detail-oriented

Independent / work without supervision

Retail or fitness experience

Education

High School Diploma/GED

Job description

Planet Fitness in Conway, AR is seeking an Assistant Club Manager to support club operations, enhance member experience, and help the club run smoothly. You will work closely with the Club Manager to lead staff, ensure a clean, welcoming Judgement Free Zone, and deliver outstanding service.

You bring 18+ years, a high school diploma or GED, strong customer service, and leadership experience in retail or fitness.