Assistant Center Manager - Flowery Branch, GA

The UPS Store 7171; Flowery Branch (GA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Paid vacation

Sales commission

Health Coverage

Job summary

A local UPS Store is seeking an Assistant Center Manager to aid in the day-to-day operations and ensure exceptional customer service delivery. This role involves managing staff, overseeing financials, and maintaining store cleanliness. The ideal candidate has a high school diploma, supervisory experience, and proficiency in computer skills. Benefits include paid vacation and health coverage.

Qualifications

• One year of supervisory experience in logistics, retail, or other relevant industry.
• P&L experience preferred.
• Strong customer service skills.

Responsibilities

• Helps with personnel management, including recruiting and training associates.
• Monitors and maximizes customer service delivery.
• Helps manage Center financials and prepare reporting.

Skills

Customer service skills

Strong computer skills

Outstanding phone skills

Education

High school diploma or GED

Advanced education or tech school

Tools

Microsoft Office

Adobe Suites

Job description

Overview

The Assistant Center Manager helps the Center Manager run the day-to-day operations of the UPS Store 7171 in Flowery Branch, GA. This role may be required to open and close the center, help manage productivity, ensure the center’s team delivers world-class customer service to all customers, monitor cost control and expenses, and contribute to weekly and monthly reports developed by the Center Manager and provided to the franchise owner. The Assistant Center Manager is involved with profit and loss, continuous improvement, service delivery levels, personnel management, and business development.

Responsibilities

• Helps with personnel management, including recruiting, training, scheduling, and coaching associates
• Schedules work assignments and helps facilitate weekly or monthly staff meetings
• Monitors, evaluates, and helps maximize customer service delivery and customer satisfaction
• Helps develop and implement the store marketing program
• Helps manage Center financials and prepare/provide reporting
• Manages inventory
• Reviews daily employee timesheets and submits for payroll processing
• Helps oversee Center maintenance, including cleanliness, safety, and organization
• Performs other duties as assigned

Qualifications

• High school diploma or GED required
• Advanced education degree, coursework, or tech school desired
• One year of supervisory experience in logistics, retail, or other relevant industry
• P&L experience preferred
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong customer service skills and abilities

Benefits

• Paid vacation
• Sales commission
• Health Coverage

Additional information

• Employment type: Full-time
• Seniority level: Mid-Senior level