Assistant Center Manager - Lead Guest Experience

European Wax Center, Inc.; Fairview Park (OH); Sur place; USD 45 461 000 - 53 726 000; Plein temps

Avantages offerts par ce poste

Medical insurance

401(k) with employer match

Paid Time Off

Supplemental insurance benefits

Résumé du poste

Ballast Wax in Fairview Park, OH is hiring an Assistant Manager to lead from the floor and grow into Center Manager. This in-person, full-time role offers $16.00/hr base with monthly bonuses and sales commissions, plus a defined path to advancement.

As ACM you’ll coach the team, own the guest experience, drive KPIs, support operations, and serve as leader-on-duty when needed. Reliable transportation required.

Qualifications

• You've worked in a guest-facing role for 2+ years in beauty, spa, retail, hospitality, or similar.
• You've led or trained teammates, or stepped up for a shift solo or escalation.
• You educate guests on products/services, not pushy selling.

Responsabilités

• Lead guest experience: set a warm, professional tone for every interaction.
• Drive sales and hit center KPIs; stay updated on promotions and launches.
• Coach frontline teammates and onboard new hires; maintain standards in CM's absence.
• Own opening/closing procedures, ensure cleanliness and accurate POS tasks.

Connaissances

Guest service

Leadership

Coaching

Sales

Customer care

Description du poste

Ballast Wax in Fairview Park, OH is hiring an Assistant Manager to lead from the floor and grow into Center Manager. This in-person, full-time role offers $16.00/hr base with monthly bonuses and sales commissions, plus a defined path to advancement.

As ACM you’ll coach the team, own the guest experience, drive KPIs, support operations, and serve as leader-on-duty when needed. Reliable transportation required.