Assistant Center Manager: Elevate Service & Profit

The UPS Store #2436; Evergreen Park (IL); On-site; USD 42,000 - 60,000; Full time

Job summary

The UPS Store #2436 is seeking an Assistant Center Manager to help run daily retail operations and lead a team to deliver world-class customer service. The role involves supporting profit/loss, reporting, and business development under the Center Manager’s guidance.

Ideal candidates have a high school diploma or GED, one year in retail operations, strong supervisory skills, and solid computer knowledge. A dynamic personality and team motivation are essential to hitting targets.

Qualifications

• High school diploma or GED required; college coursework or degree preferred.
• One year of retail store operations experience.
• Strong supervisory/managerial/leadership skills and computer knowledge.

Responsibilities

• Assists with personnel management including recruiting, training, scheduling, and coaching associates.
• Schedules work assignments and helps facilitate weekly or monthly staff meetings.
• Monitors, evaluates, and helps maximize customer service delivery and satisfaction.
• Helps develop and implement the store marketing program.
• Helps manage Center financials and prepare reporting.
• Manages inventory.
• Reviews daily employee timesheets and submits for payroll processing.
• Oversees Center maintenance, cleanliness, safety, and organization.
• Performs other duties as assigned.

Skills

Leadership

Customer service

Computer skills

Communication

People management

Education

High school diploma or GED

College coursework or degree preferred

Tools

Microsoft Office

Adobe Suites

Job description

The UPS Store #2436 is seeking an Assistant Center Manager to help run daily retail operations and lead a team to deliver world-class customer service. The role involves supporting profit/loss, reporting, and business development under the Center Manager’s guidance.

Ideal candidates have a high school diploma or GED, one year in retail operations, strong supervisory skills, and solid computer knowledge. A dynamic personality and team motivation are essential to hitting targets.