Assistant Cafe Manager: Lead Team & Service Excellence

Bon Appétit Management Company; San Francisco (CA); On-site; USD 76,000 - 78,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Job summary

Bon Appetit invites you to join our team in San Francisco as Assistant Café Manager. You will oversee daily café operations alongside the Café Manager, ensuring exceptional service and adherence to safety and quality standards.

This role focuses on developing staff, delivering world-class hospitality, managing budgets, and partnering with clients to meet café objectives. A suitable schedule with flexibility is valued in this dynamic environment.

Qualifications

• Education: Associates degree is preferred, or equivalent professional experience.
• Safety Leadership: Demonstrated ability to drive and enhance a culture focused on Food and Workplace Safety.
• Supervisory Experience: A minimum of 1 year of supervisory experience in a similar high-volume, premium food service or hospitality environment.
• Relevant Experience: Prior experience in a restaurant, café, hotel, or high-end events environment is a significant plus.
• Inclusion: Proven ability to integrate diverse perspectives and experiences to build a cohesive team culture.
• Communication: Strong written and verbal communication skills, with the ability to provide clear direction and guest-facing hospitality.
• Technical Proficiency: Proficient in computer and technical skills, including a working knowledge of Google Suite tools.
• Certifications: ServSafe Certification is preferred.
• Union Environment: Experience managing in a Union Environment is a plus.

Responsibilities

• Workplace & Food Safety: Rigorously manage safety standards, including meticulous allergen management, to ensure guest well-being and total operational compliance.
• Culture of Safety: Attend monthly safety meetings, participate in rigorous safety inspections, and ensure that all daily operations meet or exceed corporate safety benchmarks.
• Exceptional Hospitality: Establish and maintain a consistent expectation of hospitality that is warm, inclusive, and genuinely engages our guests.
• Develop & Upskill Talent: Actively participate in the selection of team members and lead the ongoing training and professional development of the front-of-house staff.
• Financial Stewardship: Monitor and manage financial and budgetary responsibilities, ensuring that operational standards are met while maintaining fiscal efficiency.
• Administrative Compliance: Meet all timelines for payroll, service reports, accounts receivable, and human resources documentation as required.
• Digital Operations: Proficiently operate web-based ordering systems, process customer requests, manage menu updates.
• Collaborative Partnerships: Maintain a high level of communication and partnership with the Café Manager and client stakeholders to ensure the cafe's objectives are consistently met.

Skills

Safety Leadership

Supervisory Experience

Restaurant Experience

Inclusion

Communication

Technical Proficiency

Certifications

Union Environment

Education

Associates degree

Job description

Bon Appetit invites you to join our team in San Francisco as Assistant Café Manager. You will oversee daily café operations alongside the Café Manager, ensuring exceptional service and adherence to safety and quality standards.

This role focuses on developing staff, delivering world-class hospitality, managing budgets, and partnering with clients to meet café objectives. A suitable schedule with flexibility is valued in this dynamic environment.