ASSISTANT BRANCH TEAM LEAD I

Fox Careers Page; Appleton (WI); On-site; USD 42,000 - 56,000; Full time

Job summary

Fox Communities Credit Union is seeking a full-time Assistant Branch Team Lead I at our Calumet Street branch in Appleton. The role supports branch operations, oversees front-line staff, processes member transactions, and helps build strong member relationships.

You will balance vaults, assist with service levels, open new accounts, and contribute to an exceptional member experience. Candidates typically have 1–3 years of related experience and strong attention to detail, with solid

Qualifications

• 1–3 years of similar or related experience.
• Previous supervisory experience is a plus but may not be required.
• Excellent attention to detail.
• Excellent written and verbal communication skills.
• Strong time management, prioritization, and organizational skills.

Responsibilities

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values.
• Providing friendly, professional, and personal service to all members.
• Providing an exceptional experience for members and ensuring the branch team is providing the same.
• Balancing branch vaults, cashboxes, ATMs, and cash recyclers (TCRs) promptly and accurately.
• Supporting the Branch Team Lead with service and staffing levels of the branch, including MRO staff; ensuring adequate coverage and quick response to members’ needs.
• Maintaining knowledge of credit union products and services to share features and benefits with members.
• Supporting frontline staff with advanced transactions.
• Performing branch audits.
• Troubleshooting member concerns effectively.
• Processing member transactions and account maintenance confidently, accurately, and efficiently.
• Opening new accounts while building member relationships by uncovering member needs, suggesting products and services, and providing overall member education.
• Positively representing Fox in the community.

Skills

Customer service

Cash handling

Staff supervision

Attention to detail

Job description

We currently have a career opportunity for a full-time Assistant Branch Team Lead I at our Calumet Street branch in Appleton!

The Assistant Branch Team Lead I creates a positivefirst impression and establishes strong member relationships. Assists as needed with supervision of front-line staff and branch operations. Processes basic and advanced member transactions. Assists with account maintenance and problem resolution.

The primary responsibilities of the Assistant Branch Team Lead I role include but are not limited to:

• Promoting and upholding the Fox Mission, Purpose, Vision, and Values
• Providing friendly, professional, and personal service to all members
• Providing an exceptional experience for members and ensuring the branch team is providing the same
• Balancing branch vault(s), cashbox, ATM, and cash recyclers (TCRs) promptly and accurately
• Supporting the Branch Team Lead with service and staffing levels of the branch, including MRO staff; making sure the branch has adequate coverage and is responding to members’ needs quickly while ensuring the members’ overall experience is of the highest quality
• Maintaining a strong knowledge of credit union products and services to confidently share features and benefits with members
• Supporting frontline team members with advanced transactions
• Performing branch audits
• Troubleshooting member concerns effectively
• Processing member transactions and account maintenance confidently, accurately, and efficiently
• Opening new accounts while building member relationships by uncovering member needs, suggesting products and services, and providing overall member education
• Positively representing Fox in the community

Candidates for the Assistant Branch Team Lead I position should possess:

• One to three years of similar or related experience
• Previous supervisory experience is a plus but may not be required
• Excellent attention to detail
• Excellent written and verbal communication skills
• Strong time management, prioritization, and organizational skills
• Ability to successfully resolve conflict and problem solve

Fox Communities Credit Union is an over $3 billion in assets community-based credit union serving more than 130,000 members at over 20 locations. We take pride in being a progressive, member-owned, full service financial institution dedicated to serving the community.

Fox Communities Credit Union believes our team members are our most important asset. We offer a great team environment, competitive salary and an excellent benefit package which includes, medical, dental, vision, life, short term and long-term disability insurance, 401k (Roth and Traditional), which includes company contributions including match, paid time off and caregiver leave! As part of our commitment to the communities we serve we also offer all team members Paid Volunteer Time Off!

Equal Opportunity Employer of Protected Veterans, and Individuals with Disabilities.