Branch Growth & Service Leader

First National Investment Services Company L L C; Monroe (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

F.N.B. Corporation in Monroe, North Carolina is seeking an Assistant Branch Manager to lead the retail sales team and nurture customer relationships. You will drive sales, manage referrals, and ensure service excellence in daily branch operations.

The role requires strong communication, organizational and banking knowledge, with a focus on coaching staff, handling referrals, and maintaining data quality while complying with policies.

Qualifications

• High School or GED required.
• Minimum 2 years of job-related experience.
• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products and services.
• Nationwide Mortgage Licensing System and Registry Identifier preferred but will be required.

Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet the banking needs of customers in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities, assisting with pre-shift sales huddles, and monitoring and measuring sales results.
• Coordinates and completes the operational duties as assigned, by scheduling work, providing direction, monitoring workflow, maintaining supplies, opening and closing the office, ordering and managing vault cash, and ensure all tasks performed adhere to the current policy and procedures.
• Performs traditional teller transactions as needed.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines. Compliance with regulatory laws and company procedures is a required component of all position descriptions.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Detail-oriented

PC proficiency

MS Word

MS Excel

MS PowerPoint

Sales experience

Banking knowledge

Team coaching

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

F.N.B. Corporation in Monroe, North Carolina is seeking an Assistant Branch Manager to lead the retail sales team and nurture customer relationships. You will drive sales, manage referrals, and ensure service excellence in daily branch operations.

The role requires strong communication, organizational and banking knowledge, with a focus on coaching staff, handling referrals, and maintaining data quality while complying with policies.