Assistant Branch Manager — Sales & Operations Lead

Pioneerny; City of Albany (NY); On-site; USD 30,000 - 49,000; Full time

Job summary

Pioneer Bank on Wolf Road in Albany seeks an Assistant Branch Manager to oversee daily branch operations and develop relationships with retail, commercial and municipal customers. You will collaborate with the Senior Branch Manager to drive sales and service excellence while managing staff and security procedures.

The role requires leadership, coaching and hands-on supervision, with a Monday–Friday schedule and availability for Saturdays.

Qualifications

• Bachelor’s Degree preferred.
• One year Assistant Manager or Sales experience or two years’ experience in related roles.
• Ability to demonstrate sales skills and motivate branch staff to cross-sell financial services.
• Notary Public certification within 12 months of starting.
• Proficiency with MS Word and Excel, email and basic banking software.

Responsibilities

• Active selling and referrals of Pioneer Bank products and services.
• Maintain customer service standards and ensure adherence.
• Oversee customer transactions and cash handling compliance.
• Assist with scheduling, coaching, supervising and disciplining staff.
• Coach staff in sales and monitor performance results.
• Ensure branch compliance with bank policies and security procedures.

Skills

Sales skills

Customer service

Leadership

Coaching

Education

Bachelor’s Degree preferred

Notary Public certification within 12 months

Tools

MS Word

Excel

Email software

Banking systems

Job description

Pioneer Bank on Wolf Road in Albany seeks an Assistant Branch Manager to oversee daily branch operations and develop relationships with retail, commercial and municipal customers. You will collaborate with the Senior Branch Manager to drive sales and service excellence while managing staff and security procedures.

The role requires leadership, coaching and hands-on supervision, with a Monday–Friday schedule and availability for Saturdays.