Assistant Branch Manager - Wolf Road

Pioneerny; City of Albany (NY); On-site; USD 30,000 - 49,000; Full time

Job summary

Pioneer Bank on Wolf Road in Albany seeks an Assistant Branch Manager to oversee daily branch operations and develop relationships with retail, commercial and municipal customers. You will collaborate with the Senior Branch Manager to drive sales and service excellence while managing staff and security procedures.

The role requires leadership, coaching and hands-on supervision, with a Monday–Friday schedule and availability for Saturdays.

Qualifications

• Bachelor’s Degree preferred.
• One year Assistant Manager or Sales experience or two years’ experience in related roles.
• Ability to demonstrate sales skills and motivate branch staff to cross-sell financial services.
• Notary Public certification within 12 months of starting.
• Proficiency with MS Word and Excel, email and basic banking software.

Responsibilities

• Active selling and referrals of Pioneer Bank products and services.
• Maintain customer service standards and ensure adherence.
• Oversee customer transactions and cash handling compliance.
• Assist with scheduling, coaching, supervising and disciplining staff.
• Coach staff in sales and monitor performance results.
• Ensure branch compliance with bank policies and security procedures.

Skills

Sales skills

Customer service

Leadership

Coaching

Education

Bachelor’s Degree preferred

Notary Public certification within 12 months

Tools

MS Word

Excel

Email software

Banking systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Assistant Branch Manager - Wolf Road

Wolf Road Branch Full Time Professional Wolf Road Branch, Albany, NY, US

6 days ago Requisition ID: 1960

Salary Range: $22.00 To $35.21 Hourly

POSITION:

Assistant Branch Manager

LOCATION:

Wolf Road

REPORTS TO:

Senior Branch Manager

CLASSIFICATION:

Full Time, Non Exempt

PAY GRADE:

NE 40 ($22.00 - $35.21 per hour)

AVAILABILITY:

Monday-Friday 8:30am-5:30pm, Saturday 8:30am-12:30pm

Position Summary:

Responsible for all phases of day-to-day operations within the office under the direction of the Branch Manager/BDO/Senior Branch Manager. Assists in the development and maintenance of retail, commercial and municipal customer relationships.

Essential Job Functions:

• Actively sells and refers all Pioneer Bank products and service offerings.
• Upholds established customer service standards and measurements and ensure such expectations are communicated and adhered to.
• Oversees processing of customer transactions and ensures compliance with cash handling and security procedures.
• Assists with scheduling, counseling, supervising, evaluating and disciplining all personnel within the branch.
• Provides continuous coaching and evaluation of staff sales efforts and monitors results.
• Monitors staff compliance with all Bank policies and procedures within the branch, through training and counseling.
• Maintains proper security controls, as set forth by the Bank's security officer.
  Advises the Branch Manager of office, market and community trends and/or other situations warranting bank management's involvement.
• Works with Branch Officer to coach staff on increasing branch sales and deposits.
• Interviews, selects, and trains staff in accordance with the Bank’s EEO/AA commitment in conjunction with or under direct supervisor of Branch Manager. Evaluates performance, and makes recommendations for advancement and appropriate promotional and merit increases. Motivates and counsel assigned staff to increase professionalism, exceed customer service expectations, and encourage career development.
• Ensures that department practices comply with Federal and State laws and corporate human resource policies.
• Promotes EEO and Affi­mative Action by identifying problem areas and establishing and meeting goals to eliminate underutilization of females, minorities, individuals with disabilities, disabled veterans, and veterans of the Vietnam era.
• Assists in the development, implementation and administration of human resource policies and programs including implementation and compliance with Equal Employment Opportunity and Affi­mative Action Programs.
• Develops subordinates and others in the bank, when requested, for the purpose of succession planning.

Education & Experience:

• Bachelor’s Degree preferred.
• A minimum of one year Assistant Manager or Sales experience or two years’ experience as a Relationship Banker, Client Service Supervisor or Trainer required.
• Ability to demonstrate sales skills and capacity to motivate branch staff to cross sell financial services.
• Proven ability to comply with policies and procedures, to maintain accuracy and meet deadlines.
• Bilingual capability a plus.
• Attainment of Notary Public certification within 12 months of beginning position.
• Proficiency with MS Word and Excel, E-mail, internet software and capacity to learn retail banking computer system is essential.
• Must have own transportation, or access to reliable transportation on short notice.
• Valid Driver’s License and ability to maintain this throughout employment.
• Must have the ability to maintain flexible daily schedule, including evenings and Saturdays.

As an Equal Opportunity / Affi­mative Action Employer, Pioneer Bank will not discriminate in its employment practices due to an applicant’s race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.