Retail Branch Manager: Growth & Customer Experience

Berkshire Bank Company; City of Albany (NY); On-site; USD 56,000 - 102,000; Full time

Job summary

Berkshire Bank is seeking a Branch Manager I to lead a retail branch in Albany, NY. You will maximize revenues, supervise a diverse team, develop new business, and ensure compliant operations across deposits, lending, and service delivery.

Success requires a minimum of 3 years in banking or management, strong sales and leadership skills, and excellent communication. This exempt role may involve some travel and weekend hours to meet objectives.

Qualifications

• High school diploma or equivalent required.
• Minimum of 3 years of banking or management experience.
• Outside business development skills and strong sales ability.
• Excellent oral and written communication skills.

Responsibilities

• Lead branch operations and staff to maximize revenues and customer satisfaction.
• Hire, coach, and develop team members for performance.
• Oversee deposits, loans and business referrals to meet targets.
• Ensure compliance with bank policies, security and regulatory requirements.

Skills

Customer service

Sales skills

Team leadership

Communication

Banking operations

Microsoft Office

Education

High school diploma

Tools

Microsoft Office

Job description

Berkshire Bank is seeking a Branch Manager I to lead a retail branch in Albany, NY. You will maximize revenues, supervise a diverse team, develop new business, and ensure compliant operations across deposits, lending, and service delivery.

Success requires a minimum of 3 years in banking or management, strong sales and leadership skills, and excellent communication. This exempt role may involve some travel and weekend hours to meet objectives.