Assistant Branch Manager: Lead Growth, Lending & Operations

United Community; Franklin (NC); On-site; USD 32,000 - 39,000; Full time

Job summary

United Community is seeking an Assistant Branch Manager in Franklin, NC to support branch growth and customer relationships. The role involves assisting the Branch Manager in daily operations across Loan Support, Teller, and CSR areas, with occasional front-line coverage during peak periods.

You will mentor staff, participate in outbound relationship-building, and ensure compliance with lending procedures and security policies.

Qualifications

• 3+ years sales and service experience in a retail or financial services setting.
• Consumer/residential lending experience preferred.
• Supervisory experience.
• Good interpersonal communication skills.
• Knowledge of consumer and small business lending operations, teller and CSR functions, bank products and services.
• Ability to pass background and credit checks.

Responsibilities

• Assist Branch Manager with overall operations in Loan Support, Teller and CSR areas.
• Cross-train to assist by operating a Teller window during busy periods or staffing shortages and fill in as CSR.
• Assist Head Teller in compiling monthly Teller reports and quarterly self assessments.
• Assist in interviewing loan applicants and complete loan applications as needed.
• Stay up to date with training including banking regulations as applied to lending and branch operations.
• Generate new relationships and cross-sell bank products via outbound calls.

Skills

Sales experience

Customer service

Interpersonal skills

Communication skills

Adaptability

Education

High school diploma

Bachelor's degree preferred

Tools

Microsoft Office

Job description

United Community is seeking an Assistant Branch Manager in Franklin, NC to support branch growth and customer relationships. The role involves assisting the Branch Manager in daily operations across Loan Support, Teller, and CSR areas, with occasional front-line coverage during peak periods.

You will mentor staff, participate in outbound relationship-building, and ensure compliance with lending procedures and security policies.