Assistant Branch Manager - Customer Experience Leader

Franklin County Chamber; Orangeburg (SC); Hybrid; USD 26,000 - 29,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Medical, dental, vision insurance

401(k)

Paid time off

Paid holidays

Volunteer time

Job summary

1st Franklin Financial is seeking an Assistant Branch Manager to lead branch operations and customer service excellence in a hands-on, on-site capacity. The role collaborates with the Branch Manager, drives growth and staff performance, and ensures compliance with lending and regulatory requirements.

The position emphasizes relationship-building with customers, effective supervision of staff, and a strong focus on delivering a consistently high standard of service.

Qualifications

• High School Diploma or equivalent.
• On-site branch work required; working from home is not permitted.
• Travel, including overnight travel as required, is an essential function of the position.
• 1–2 years' experience in financial services dealing with customers and managing staff.
• Ability to meet current Licensing requirements of various States and Federal regulators.
• Demonstrate the ability to analyze relevant information and apply individual judgment.
• Advanced interpersonal relationship skills at a variety of levels and greatly differing social and business settings.
• Ability to maintain confidential business and personal information.
• Action and result focused.
• Proficient with MS Office Suite products.
• A valid driver's license and the ability to operate an automobile.

Responsibilities

• Develops and assures that Branch growth, profitability goals and objectives are met.
• Manages all loans including approval of customer loans and sales finance contracts within delegated authority for lending limits.
• Maintains Branch delinquency control and personally engages with delinquencies as appropriate.
• Delegates the daily assignments of solicitation to new and existing customers.
• Oversees personnel management including hiring, termination, disciplinary actions, and salary administration.
• Exemplifies and expects that impeccable customer service is always maintained.
• Ensures that communication is disseminated in a timely and efficient manner to all Branch employees.
• Follows up on all Audit results & recommendations.

Skills

Customer service orientation

Staff management

MS Office proficiency

Education

High School Diploma

Tools

MS Office Suite

Job description

1st Franklin Financial is seeking an Assistant Branch Manager to lead branch operations and customer service excellence in a hands-on, on-site capacity. The role collaborates with the Branch Manager, drives growth and staff performance, and ensures compliance with lending and regulatory requirements.

The position emphasizes relationship-building with customers, effective supervision of staff, and a strong focus on delivering a consistently high standard of service.