Assistant Branch Manager - Growth & Customer Experience

Franklin County Chamber; Colonial Heights, Northern (VA, KY); Hybrid; USD 54,443,000 - 58,713,000; Full time

Job summary

1 st Franklin Financial is seeking an Assistant Branch Manager in Colonial Heights. The role partners with the Branch Manager and staff to serve customers, drive branch growth, and maintain a top-tier customer experience.

The position requires on-site work, with an emphasis on interpersonal skills, leadership, and knowledge of financial products. The salary is described as an hourly range, and the company highlights competitive pay and benefits.

Qualifications

• Interpersonal skills and relationship-building abilities are essential.
• Experience in customer service and staff interactions is required.
• Proven ability to analyze situations and apply judgment.

Responsibilities

• Develops and assures that branch growth and profitability goals are met.
• Manages loans including approvals and contracts within delegated authority.
• Maintains delinquency control and engages with delinquencies as appropriate.
• Delegates daily assignments for solicitation to customers.

Skills

Interpersonal skills

Business knowledge

Customer service

Staff management

Education

High School Diploma or equivalent

Licensing requirements (States & Regulators)

Tools

MS Office Suite

Job description

1 st Franklin Financial is seeking an Assistant Branch Manager in Colonial Heights. The role partners with the Branch Manager and staff to serve customers, drive branch growth, and maintain a top-tier customer experience.

The position requires on-site work, with an emphasis on interpersonal skills, leadership, and knowledge of financial products. The salary is described as an hourly range, and the company highlights competitive pay and benefits.