Assistant Branch Manager - Customer Growth & Ops Leader

1st Franklin Financial Corporation; Chesapeake (VA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Bonus potential

401(k)

Medical benefits

Dental benefits

Vision benefits

Paid time off

Paid holidays

Paid volunteer time

Job summary

1st Franklin Financial Corporation is seeking an Assistant Branch Manager in Chesapeake, VA. Starting at $19.00 per hour, this role supports the Branch Manager and staff to build customer relationships and identify needs, driving an exceptional customer experience.

The ABM will interview customers, supervise branch operations, and ensure compliance with regulations. On-site work is essential, with 1–2 years in financial services, leadership duties, and MS Office proficiency required.

Qualifications

• Strong communication skills (verbal/written).
• Advanced interpersonal relationship skills across diverse settings.
• Ability to maintain confidentiality of business and personal information.

Responsibilities

• Develops and assures that Branch growth, profitability goals and objectives are met
• Manages all loans including approval of customer loans and sales finance contracts within delegated authority for lending limits
• Maintains Branch delinquency control and personally engages with delinquencies as appropriate
• Delegates the daily assignments of solicitation to new and existing customers
• Oversees personnel management including hiring, termination, disciplinary actions, and salary administration
• Exemplifies and expects that impeccable customer service is always maintained
• Ensures that communication is disseminated in a timely and efficient manner to all Branch employees
• Follows up on all Audit results & recommendations

Skills

Communication skills

Interpersonal skills

MS Office

Education

High School Diploma or equivalent

Tools

MS Office Suite

Job description

1st Franklin Financial Corporation is seeking an Assistant Branch Manager in Chesapeake, VA. Starting at $19.00 per hour, this role supports the Branch Manager and staff to build customer relationships and identify needs, driving an exceptional customer experience.

The ABM will interview customers, supervise branch operations, and ensure compliance with regulations. On-site work is essential, with 1–2 years in financial services, leadership duties, and MS Office proficiency required.